Procedure Analyst

Workforce Classification:
Telecommuter
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The Procedure Analyst is able to analyze complex information and develop internal end-user documentation for the Company and its subsidiaries. This experienced level position develops documentation that involves multi-faceted issues, business decisions, implementations, and project management. As directed by senior team members, the analyst may be involved in projects that cross departmental lines and have company-wide significance.
What you will do:

- Create, format, edit, proofread, revise and maintain corporate and departmental policies, technical procedures and documents for various lines of business.

- Recommend solutions to procedure-related process and workflow issues. Advise on procedures taxonomy, style guide, and content standards.

- Assess the priority of a procedure or project request assigned, identify all areas impacted, and establish appropriate communication links.

- Ensure documentation is clear and consistent and meets the needs of the end users.

- Proactively analyze, interpret, and synthesize state and federal mandates, contract changes, and corporate communications for impact to procedures.

- Initiate and facilitate assigned work groups to obtain process flows, business decisions and resolution of issues that hinder procedure development.

- Proactively perform ad hoc analyses for various end users.

- Participate in project-related activities to assure that project and external department goals are met and oversee related project accountabilities and report procedure and project status.

- Perform system testing to validate procedures.

What you will bring:

- High School Diploma or GED. (Required)

- 2 years of Premera experience, with at least 1 year of developing organizational procedures OR three (3) years of experience developing organizational procedures. (Required)

- Bachelor’s degree in related areas of study or a certificate/relevant course work in Business Writing, Technical Writing or Journalism. (Preferred)

- Operations experience. (Preferred)

- Prior health care experience. (Preferred)

- Technical writing, Web/Internet/HTML experience. (Preferred)

- Business re-design or continuous improvement experience. (Preferred)

What you will gain:

- Strengthened technical and business writing skills.

- Experience simplifying complex information for end users.

- Broader knowledge of healthcare operations and compliance requirements.

- Project management and cross-functional collaboration experience.

- Skills in process improvement, analysis, and system testing.

Physical Requirements:
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation: This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to keyboard and to communicate clearly and understandably in person, and over the telephone.
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