Practice Operations Manager

The Practice Operations Manager serves as the operational execution owner for practice implementation, performance reporting infrastructure, and cross-functional coordination across Guidehealth 's clinical pillars. This role is the internal operational counterpart to the provider-facing Practice Success function, responsible for building the implementation plans, data integrity, and pillar coordination that make practice-facing engagement possible, without direct ownership of the practice relationship itself.

The Practice Operations Manager owns implementation project management end to end, from kickoff through go-live, and is accountable for the accuracy and readiness of performance data and reporting before it reaches the provider-facing team or practices. This individual coordinates across Guidehealth 's three pillars: Clinical Documentation Improvement (CDI), Care Management (CM), and Quality, to resolve operational barriers, maintains the CRM, SOPs, and process documentation that the department relies on, and escalates risk, data issues, and implementation barriers to leadership with clear supporting context.

While this role does not travel or meet with practices directly, its effectiveness depends on staying connected to what practices are experiencing, and adjusting internal processes as feedback comes in.
What you'll be doing:
Implementation Project Management

- Leading end-to-end implementation execution for new practices, from kickoff through go-live, following established timelines and guidelines

- Building and maintaining implementation project plans, ensuring milestones, dependencies, and deliverables stay aligned with strategic objectives and operational needs

- Coordinating AWV workflow implementation, CM embedded rollout, and PAC workgroup activities at the practice operational level

- Monitoring and evaluating the effectiveness of implemented changes, collecting data to measure outcomes and identify gaps

- Maintaining documentation of implementation processes, outcomes, and lessons learned for continuous improvement

Reporting & Data Operations

- Pulling and compiling reports from HubSpot CRM to support portfolio-level review, escalation decisions, and leadership reporting

- Reviewing CRM and report data for accuracy and completeness ahead of practice delivery; partnering with Data Analytics to identify and resolve discrepancies, gaps, or data integrity issues before the provider-facing team reviews reports with practices

- Identifying practices showing risk indicators based on data trends and escalating with supporting context to the provider-facing team and leadership

- Managing and tracking Practice Success department tasks, follow-up items, and escalations tied to implementation and ongoing operations

- Maintaining and QAing the underlying report templates, data sources, and CRM fields the provider-facing team relies on for scorecard delivery

- Providing regular status updates and operational insights to leadership

Cross-Functional Coordination

- Facilitating recurring internal pillar huddles (Clinical Documentation Improvement, Care Management, and Quality) to review implementation status, surface barriers, and coordinate cross-functional responses

- Collaborating with Clinical Operations, Technology, Quality, and Product teams to ensure coordinated, on-time service delivery

- Routing practice-level operational barriers and needs to the appropriate pillar leads and tracking resolution through to completion

- Serving as project coordinator between internal operational teams throughout implementation

- Incorporating field feedback and practice-level insight from the Practice Success team into implementation plans, reporting design, and process improvements

Operational Infrastructure & Documentation

- Maintaining accurate, current data in HubSpot CRM (records, meeting logs, action items, engagement status)

- Updating and maintaining network tracking items for the assigned portfolio