Phone Agent

We are US-based home improvement company looking for a full-time, home based customer support agent to work with our customer support & sales department.

Your daily responsibilities would include:

1. Send a daily report jobs completed and ongoing tasks.

2. Update the list of contacts in our CRM and organize them according to the proper categories.

3. Take inbound sales calls, customer requests, and complaints and make outbound calls.

4. Respond to customer reviews, questions via phone call, email , live chat, or SMS.

5 Provide service quotes & make sure to do a follow-up with the leads.

6. Book new jobs, reschedule &/or update service jobs in our CRM system.

7. Identify customers needs, clarify information, research every issue, and provide solutions or alternatives.

We are invested in our agent’s success. You’ll go far if you are:

- A fast learner

- A great communicator

- Calm and collected under pressure

- Can help us optimize processes

- Be s self-starter

You need to have excellent English skills.

Full-time position,

Work hours are Monday to Friday 9:00 am to 5:00 pm Central Standard Time $4 to start, with raises every six months, and performance bonuses every three months.

If accepted, you will be provided with training to help respond to customer queries via phone call, email , live chat, SMS.

How to Apply:

Send an email to ---------- with the subject line:

‘’I want to be a call agent”

Please include a link to your Online ---------- orofile within the email when you apply, then complete the Google form you will receive in an email .

Note: After you send the email to apply, you will receive a response form with a link to a Google form. Please complete the questions in the Google form to be considered for this position. Forms that are not completed or only partially completed will not be accepted.

The form will ask for age, Answer 40 to prove you have attention to detail, I look forward to working with you!