Payment Operations/ Fraud Manager

Payment Operations and Fraud Manager needs 3+ years in payments, fraud, or financial operations (e.g., PSPs, schemes, or retail payments functions).
Requires:

- Proven fraud management experience in the Americas.

- Hands-on experience managing payment issues, incidents, and operational processes.

- Strong understanding of the card payments lifecycle, including authorization, authentication, settlement, chargebacks, and fraud.

- Experience working with global, cross-regional teams and managing cross-functional stakeholders.

- Experience working with PSPs, acquirers, or fraud tools such as Cybersource, Worldpay, or SAP.

- Experience in e-commerce or multi-channel payments environments.

- Experience with Adobe Commerce.

- Experience in payments optimization and performance improvements.

- Understanding of PCI DSS and regulatory requirements.

Duties:

- Act as the primary contact for payment-related queries , coordinating investigation and resolution across internal teams, PSPs, and acquirers Globally. Primary focus will be Americas.

- Manage and prioritize payment queries from regional teams , ensuring timely resolution and clear communication.

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Manage payments contracts and support cost negotiations where necessary.

- Lead incident management , including root cause analysis, reporting, and preventative actions.

Originally posted on Himalayas