Patient Scheduling & Reactivation Coordinator

Job Title: Patient Scheduling & Reactivation Coordinator

Position type: Full-Time

Work hours: 9:00 AM to 5:00 PM Central Daylight Time

Work days: Monday to Friday

Salary: $5 - $6 per hour, depending on experience

Job code: JM-RS

Workplace: Remote

Preferred Candidate Location: Philippines

Our client is seeking a confident, proactive, and highly organized Patient Scheduling & Reactivation Coordinator to support patient outreach, appointment scheduling, and lead follow-up efforts for a growing dental practice.

This role is critical to helping the practice reconnect with inactive patients, improve scheduling consistency, and reduce missed revenue opportunities. The practice currently has thousands of dormant or unscheduled patients in its system, creating a major opportunity for someone who is skilled in outbound calling, patient engagement, and appointment conversion.

As the Patient Scheduling & Reactivation Coordinator, you will focus primarily on patient reactivation campaigns, Medicaid intervention list management, and lead follow-up efforts from Google and social media campaigns. You will also assist with light insurance verification for urgent scheduling needs and provide administrative support when needed.

The ideal candidate is comfortable spending most of the day on the phone, building rapport quickly, handling objections professionally, and encouraging patients to move forward with scheduling. Strong communication skills, confidence in outbound calling, and prior experience using Open Dental are essential for success in this role.

This is an excellent opportunity for someone who enjoys patient interaction, thrives in goal-oriented environments, and takes pride in helping improve patient engagement and operational efficiency.
Scope of Work / Responsibilities
Patient Reactivation & Scheduling

- Contact inactive or dormant patients to encourage appointment scheduling

- Re-engage patients with unscheduled or unfinished treatment plans

- Schedule and confirm patient appointments efficiently

- Handle patient objections and scheduling hesitations professionally

Medicaid Intervention List Management

- Follow up with assigned patients who have not yet scheduled appointments

- Manage outreach workflows and scheduling coordination

- Import Medicaid intervention list data into Open Dental

Lead Follow-Up

- Contact incoming leads from Google and social media retargeting campaigns

- Follow up with patients who missed, canceled, or broke appointments

- Maintain accurate communication notes and patient updates within the system

Insurance Verification & Administrative Support

- Assist with light insurance verification for last-minute scheduling needs

- Support administrative and operational tasks when the patient coordinator is unavailable

- Help maintain organized scheduling and patient communication workflows

Top 3 Priorities
1. Patient Reactivation

Reconnect with inactive patients and convert outreach efforts into scheduled appointments.
2. Medicaid Intervention List Management

Consistently follow up with assigned patient lists and maintain organized scheduling workflows.
3. Lead Follow-Up

Respond to and nurture incoming leads while re-engaging missed or broken appointments.
Key Performance Indicators (KPIs)

- Number of outbound calls completed

- Number of appointments successfully booked

- Audit acceptance rate

Requirements
Required Skills and Experience

- Strong English communication skills with a confident and professional phone presence

- Previous experience with appointment setting, patient scheduling, or outbound calling

- Ability to handle objections and guide conversations toward booking appointments

- Comfortable making a high volume of outbound calls daily

- Experience working in dental or healthcare environments preferred

- Strong organizational and follow-through skills

- Ability to work independently and remain motivated in a remote environment

Required Syste