Patient Advocacy Representative (inbound call center)

Key Responsibilities:

- Answer incoming phone calls from patients, physician offices, and insurance companies.

- Make outbound calls to patients and physician offices to obtain information or provide case updates.

- Review case history and insurance correspondence to provide information to callers.

- Communicate results of a benefit investigation to patients and physicians.

- Pre-qualify patients for any available financial assistance.

- Complete special projects assigned by the management.

- Meet productivity and quality goals set forth by call center management.

- Participate in team meetings by sharing observed trends and/or recurring issues identified when working cases and handling calls.

- Other duties as assigned

Education/Experience:

- High School diploma or GED

- Possess superior customer service skills.

- Previous call center experience preferred, but not necessary.

- Ability to maintain confidentiality.

- Ability to listen and work well with others.

- Detail oriented.

- Excellent written and verbal communication skills.

- Able to establish priorities, work independently, and proceed with objectives without supervision.

- Ability to learn quickly and navigate through different computer applications.

- Proficient in using Microsoft Word and Excel.

Originally posted on Himalayas