Outbound Performance & Client Success Lead
📈 Outbound Performance & Client Success Lead
Full-Time Remote | U.S. Time Zone Overlap Required
🚀 About the Role
We’re hiring an execution-focused Outbound Performance & Client Success Lead to take full ownership of client performance, retention, and outbound campaign success inside a fast-growing cold email agency.
This is not a passive account management role.
You are directly responsible for:
- campaign performance,
- deliverability health,
- client retention,
- optimization,
- and long-term account growth.
You will manage 20–30 active client accounts while ensuring cold email campaigns are:
- technically sound,
- landing in inboxes,
- generating qualified meetings,
- and continuously improving.
If a campaign underperforms, you diagnose the issue and fix it.
If a client is at risk, you step in early and take ownership.
This role is ideal for someone who deeply understands outbound systems, deliverability, messaging, and client communication — while thriving in fast-moving startup environments.
🔥 What You’ll Own
Client Ownership & Retention
- Serve as the primary point of contact for 20–30 active clients
- Lead performance-focused client calls and account reviews
- Build strong client relationships centered around measurable outcomes
- Monitor account health and proactively identify churn risks
- Maintain high client retention and account satisfaction
- Clearly explain:
- campaign performance,
- deliverability,
- pipeline impact,
- and optimization strategies
- Set realistic expectations and align conversations around results
Cold Email Performance & Optimization
- Ensure campaigns are properly configured before launch, including:
- domains,
- inbox setup,
- deliverability,
- targeting,
- and sequencing
- Monitor:
- inbox placement,
- reply rates,
- sender reputation,
- and deliverability health
- Diagnose underperforming campaigns and identify root causes
- Improve:
- targeting,
- personalization,
- messaging,
- and conversion performance
- Optimize cold email copy when reply or booking rates decline
- Run structured tests to improve:
- replies,
- booked meetings,
- and pipeline generation
- Focus on real business outcomes — not vanity metrics
Systems, Documentation & Operational Scaling
- Help improve delivery systems and operational workflows as the company scales
- Maintain organized tracking for:
- client health,
- SLAs,
- campaign performance,
- and retention
- Build practical internal documentation and playbooks
- Use AI tools and automation to improve:
- reporting,
- workflow efficiency,
- and operational consistency
- Bring structure and clarity to fast-moving startup systems
Founder Collaboration & Strategic Oversight
- Work directly with the founder and outreach team
- Provide clear updates on:
- client health,
- campaign performance,
- risks,
- and retention trends
- Share optimization insights and operational recommendations
- Proactively solve delivery or performance issues before escalation
- Support long-term client growth and operational scalability
✅ Required Experience & Skills
- Experience managing accounts inside:
- cold email agencies,
- outbound lead generation agencies,
- or outbound-focused startups
- Strong understanding of:
- deliverability,
- inbox placement,
- sender reputation,
- and outbound infrastructure
- Hands-on experience improving underperforming outbound campaigns
- Ability to write and optimize cold email copy
- Experience using:
- outbound tools,
- automation platforms,
- CRMs,
- and reporting dashboards
- Practical use of AI tools to improve outbound operations and workflows
- Strong analytical and troubleshooting abilities
- Clear and professional English communication skills
- Availability during U.S. time zone overlap
⭐ Preferred Qualifications
- Experience managing 20+ client accounts simultaneously
- Startup or high-growth agency experience
- Experience creating: