Outbound Performance & Client Success Lead

📈 Outbound Performance & Client Success Lead
Full-Time Remote | U.S. Time Zone Overlap Required
🚀 About the Role

We’re hiring an execution-focused Outbound Performance & Client Success Lead to take full ownership of client performance, retention, and outbound campaign success inside a fast-growing cold email agency.

This is not a passive account management role.
You are directly responsible for:

- campaign performance,

- deliverability health,

- client retention,

- optimization,

- and long-term account growth.

You will manage 20–30 active client accounts while ensuring cold email campaigns are:

- technically sound,

- landing in inboxes,

- generating qualified meetings,

- and continuously improving.

If a campaign underperforms, you diagnose the issue and fix it.
If a client is at risk, you step in early and take ownership.

This role is ideal for someone who deeply understands outbound systems, deliverability, messaging, and client communication — while thriving in fast-moving startup environments.
🔥 What You’ll Own
Client Ownership & Retention

- Serve as the primary point of contact for 20–30 active clients

- Lead performance-focused client calls and account reviews

- Build strong client relationships centered around measurable outcomes

- Monitor account health and proactively identify churn risks

- Maintain high client retention and account satisfaction

- Clearly explain:

- campaign performance,

- deliverability,

- pipeline impact,

- and optimization strategies

- Set realistic expectations and align conversations around results

Cold Email Performance & Optimization

- Ensure campaigns are properly configured before launch, including:

- domains,

- inbox setup,

- deliverability,

- targeting,

- and sequencing

- Monitor:

- inbox placement,

- reply rates,

- sender reputation,

- and deliverability health

- Diagnose underperforming campaigns and identify root causes

- Improve:

- targeting,

- personalization,

- messaging,

- and conversion performance

- Optimize cold email copy when reply or booking rates decline

- Run structured tests to improve:

- replies,

- booked meetings,

- and pipeline generation

- Focus on real business outcomes — not vanity metrics

Systems, Documentation & Operational Scaling

- Help improve delivery systems and operational workflows as the company scales

- Maintain organized tracking for:

- client health,

- SLAs,

- campaign performance,

- and retention

- Build practical internal documentation and playbooks

- Use AI tools and automation to improve:

- reporting,

- workflow efficiency,

- and operational consistency

- Bring structure and clarity to fast-moving startup systems

Founder Collaboration & Strategic Oversight

- Work directly with the founder and outreach team

- Provide clear updates on:

- client health,

- campaign performance,

- risks,

- and retention trends

- Share optimization insights and operational recommendations

- Proactively solve delivery or performance issues before escalation

- Support long-term client growth and operational scalability

✅ Required Experience & Skills

- Experience managing accounts inside:

- cold email agencies,

- outbound lead generation agencies,

- or outbound-focused startups

- Strong understanding of:

- deliverability,

- inbox placement,

- sender reputation,

- and outbound infrastructure

- Hands-on experience improving underperforming outbound campaigns

- Ability to write and optimize cold email copy

- Experience using:

- outbound tools,

- automation platforms,

- CRMs,

- and reporting dashboards

- Practical use of AI tools to improve outbound operations and workflows

- Strong analytical and troubleshooting abilities

- Clear and professional English communication skills

- Availability during U.S. time zone overlap

⭐ Preferred Qualifications

- Experience managing 20+ client accounts simultaneously

- Startup or high-growth agency experience

- Experience creating:

- playbooks,

- SOPs,

- or operational systems

- Familiarity with deliverability monitoring tools

- Experience supporting revenue-focused outbound programs

🧠 What Makes You a Great Fit

- You take ownership instead of waiting for direction

- You stay calm and solution-focused under pressure

- You understand both:

- the technical side of cold email,

- and the messaging side

- You communicate confidently with founders and executives

- You care about measurable business outcomes

- You thrive in fast-paced startup environments with evolving systems

📅 What a Typical Day Looks Like
Your day may include:

- Reviewing campaign metrics and inbox health

- Identifying accounts needing optimization

- Improving messaging, targeting, or deliverability setup

- Leading client strategy and performance calls

- Updating internal tracking dashboards

- Collaborating with outreach and technical teams

- Improving workflows and documentation

- Addressing churn risks proactively

In short:
You own campaign performance, client retention, and outbound delivery quality while helping build the systems that allow the business to scale confidently.
📊 Key Metrics for Success (KPIs)

- Client retention and churn reduction

- Deliverability health and inbox placement

- Qualified meetings booked

- Pipeline contribution and campaign performance improvement

- SLA consistency and operational reliability

- Client satisfaction and account growth

🌟 Why This Role Stands Out

- High ownership and direct impact on client outcomes

- Opportunity to shape systems and delivery processes in a scaling startup

- Work closely with founders and leadership

- Blend of:

- client success,

- outbound strategy,

- deliverability,

- and performance optimization

- Remote flexibility with long-term growth potential

🧪 Interview Process

- Initial Screening

- Founder Interview

- Final Discussion

- Offer & Onboarding

👉 Apply Now
If you:

- understand outbound deeply,

- enjoy solving performance problems,

- thrive in startup environments,

- and want real ownership over client success,

we’d love to hear from you.

Originally posted on Himalayas