Operations Specialist (AM)
OUR COMPANY
Teacher absences result in vast amounts of lost learning time for students, particularly in under-resourced schools. Kokua solves this problem by bringing together a growing network of passionate guest educators who are dedicated to leveraging this time with students.
Kokua is on a mission to help schools expand the pool of teachers available to meet the academic, social, and emotional needs of students. We believe that proximity is power and one role model can change a life forever. Join a dynamic, driven team looking to make a lasting impact for youth.
Kokua was started in Chicago in 2011 by former teachers and now services nearly 800 schools. We were recognized on the Forbes 30 Under 30 Education list and we have exciting growth plans ahead in the coming years. This is where you come in.
YOUR ROLE
Operations Specialists place the right teachers in the right classrooms. You work with school leaders to provide teachers who fit in well to their school culture. You thrive in a high volume and fast-paced environment, and operate with grace and tact to successfully fill all of our daily assignments. You are personable and develop relationships over the phone quickly, setting firm expectations with our teachers while maintaining strong rapport. Our school leaders and our teachers can depend on you to follow through. You are tech-savvy with the ability to navigate multiple applications at once, and you are a morning person who enjoys getting your day started early at 6am EST.
This role has a salary range of $57,000-$62,000 per year with merit increases considered during performance evaluations. We offer a generous benefits and time off package. The position is currently remote, but preference will be given to candidates based in or familiar with the Indianapolis metro area.
YOUR RESPONSIBILITIES
Fill 100% of Classrooms in Need
You are directly responsible for placing the right teachers in the right classrooms and ensuring 100% of classrooms and students have a strong teacher for the day. You will utilize an absence management system to monitor assignments and fill same day and advanced requests. You will use creativity, innovation, and people management skills to maximize Guest Teacher turnout.
Be an Organizational Master
No two days will look the same as an Operations Specialist. Each day your to-do-list is made up of new projects, weekly tasks, and ever-changing priorities based on school needs. You should be able to effectively prioritize target outcomes for each day and week and pivot quickly to adapt as needed. Attention to detail is key, as you will be the face of Kokua to our schools and Guest Teachers and responsible for critical data input.
Build Strong Relationships with Schools and Guest Teachers
You will be the main liaison between schools, Guest Teachers, and Kokua. Following Kokua’s customer service standards, you will communicate professionally and warmly with teachers and schools, while keeping calm under pressure. You will build relationships with Guest Teachers to promote tenure and assignment fulfillment, as well as provide classroom support and assistance using your educational background and knowledge. You will engage with school partners to ensure satisfaction and retention and provide top quality service.
Utilize Data to Drive Innovation
You feel comfortable using data to think strategically about how daily tasks and planning connect to high fill rates and Guest Teacher utilization. You are proficient with Excel and Google Sheets, and gifted in analyzing data to investigate and improve processes and performance. You do not settle for the status quo and when faced with a challenge, you think creatively to find a better way.
Ensure Alignment Across Teams and Functions
You are directly responsible for organizational success by working closely with our Regional and Talent Teams to ensure we are matching the right talent to the right classrooms. You are a team player -- prof