Operations Specialist
Operations Specialist – Remote
Workforce Operations | Shift Coordination | Scheduling | Client Operations
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Preferred Locations: LATAM, Pakistan, Philippines, or South Africa
About the Role
At Pavago , one of our clients is hiring an Operations Specialist to oversee day-to-day workforce operations and ensure seamless execution across a live scheduling platform.
This is not an administrative support role.
You’ll own the complete shift lifecycle—from workforce onboarding and scheduling to real-time issue resolution and client communication—ensuring every shift is filled, every professional is supported, and every client receives exceptional service.
You’ll work across:
- Workforce coordination
- Shift fulfillment
- Scheduling
- Attendance monitoring
- Client communication
- Live operations
- Process improvement
If you thrive in fast-paced operational environments, enjoy solving problems in real time, and take ownership from start to finish, this role is built for you.
What You’ll Own
Shift Fulfillment & Scheduling
- Own the end-to-end shift fulfillment process.
- Respond quickly to incoming client staffing requests.
- Assign professionals to shifts based on availability and qualifications.
- Confirm attendance and workforce availability before every shift.
- Ensure shifts are filled efficiently while maintaining service quality.
- Monitor fulfillment metrics and staffing performance.
Workforce Onboarding & Engagement
- Onboard and activate new professionals on the platform.
- Maintain accurate workforce profiles and onboarding records.
- Build strong relationships with workforce professionals to improve engagement and retention.
- Communicate regularly to maintain workforce responsiveness and reliability.
- Support workforce growth and long-term platform participation.
Live Operations & Issue Resolution
- Monitor attendance, clock-ins, and active shifts in real time.
- Respond immediately to:
- Late arrivals
- No-shows
- Shift cancellations
- Scheduling conflicts
- Coordinate replacement coverage when needed.
- Communicate directly with clients, on-site managers, and workforce professionals.
- Resolve operational issues while maintaining a high level of customer service.
Operations & Process Improvement
- Maintain organized operational records and tracking systems.
- Keep attendance, fulfillment, and scheduling documentation accurate and up to date.
- Identify recurring operational bottlenecks.
- Recommend workflow improvements that increase speed, reliability, and service quality.
- Support continuous improvement initiatives across operations.
Requirements
Must-Have Qualifications
Experience
- 2+ years of experience in:
- Operations
- Workforce coordination
- Staffing
- Scheduling
- Client operations
Core Skills
- Excellent written and verbal English communication skills.
- Strong organizational and time-management abilities.
- Experience coordinating multiple priorities simultaneously.
- Strong stakeholder management and relationship-building skills.
- Comfortable working with live scheduling platforms and operational systems.
- Reliable computer setup and high-speed internet connection.
Nice to Have
- Experience working in:
- Staffing companies
- Workforce marketplaces
- Startup environments
- Experience with:
- Shift-based workforce operations
- Attendance monitoring
- Clock-in management
- Workforce scheduling
- Fulfillment KPIs
- Background in:
- Healthcare
- Hospitality
- Logistics
- Staffing
- On-demand workforce management
- Experience improving operational workflows and efficiency.
What Makes You a Strong Fit
- Highly organized and execution-focused.
- Calm and solutions-oriented under pressure.
- Comfortable managing multiple live operational priorities.
- Strong communicator with clients and workforce professionals.
- Proactive and ownership-dr