OPERATIONS MANAGER

Job Title: Business Analyst

Job Type : (Remote)
Job Summary

The Business Analyst — Business Operations Management is responsible for analyzing business operations, monitoring performance, identifying process improvement opportunities, and providing data-driven insights to support operational decision-making. This position works closely with business leaders and cross-functional teams to improve efficiency, reduce costs, optimize workflows, and ensure operational objectives are achieved.
Key Responsibilities

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Analyze business operations, workflows, procedures, and performance to identify opportunities for improvement.

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Gather and analyze operational data to identify trends, inefficiencies, risks, and opportunities.

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Develop and monitor operational KPIs, performance metrics, and management reports.

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Prepare regular business operations reports, dashboards, and presentations for management.

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Analyze staffing, workload, productivity, costs, service levels, and operational performance.

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Identify process bottlenecks, redundancies, and inefficiencies and recommend improvements.

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Conduct current-state and future-state process analysis.

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Develop process maps, workflows, standard operating procedures, and business documentation.

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Gather requirements from business stakeholders and translate them into actionable business solutions.

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Support operational planning, forecasting, budgeting, and resource allocation activities.

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Analyze operational costs and identify opportunities for cost reduction and improved resource utilization.

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Monitor business performance against established goals, targets, and service-level agreements.

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Conduct root-cause analysis to investigate operational issues and performance gaps.

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Develop recommendations based on quantitative and qualitative analysis.

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Collaborate with Finance, IT, HR, Sales, Operations, and other departments on business initiatives.

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Support implementation of new processes, systems, policies, and operational improvements.

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Track action items, initiatives, and improvement projects through completion.

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Assist with change management and communicate process changes to affected stakeholders.

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Support automation and technology initiatives designed to improve operational efficiency.

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Conduct user acceptance testing and validate business processes and system functionality when required.

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Maintain accurate business process documentation and operational records.

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Prepare ad-hoc analysis and reports to support management decision-making.

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Monitor the results of implemented improvements and measure business impact.

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Identify opportunities for continuous improvement and operational standardization.

Qualifications

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Bachelor's degree in Business Administration, Operations Management, Business Analytics, Finance, Economics, Information Systems, or a related field.

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3–5 years of experience in business analysis, operations analysis, business operations, or a related field.

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Strong experience analyzing business processes, operational data, and performance metrics.

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Advanced Microsoft Excel skills and experience working with data and reporting tools.

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Experience developing dashboards and reports using Power BI, Tableau, or similar platforms.

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Strong analytical, organizational, and problem-solving skills.

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Experience gathering business requirements and working with cross-functional stakeholders.

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Excellent written and verbal communication skills.

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Ability to manage multiple priorities and meet deadlines.

Preferred Qualifications

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Experience with Lean, Six Sigma, or other continuous improvement methodologies.

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CBAP, CCBA, PMI-PBA, or related certification.

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Experience with ERP, CRM, workforce management, or other business systems.

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Experience with SQL and relational databases.

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Experience with process automation and digital transformation.

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Experience with project management methodologies such as Agile or Waterfall.

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Experience developing operational KPIs and performance dashboards.

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Experience supporting strategic planning and business transformation initiatives.

Key Skills

- Business Operations Analysis

- Operational Performance Management

- Business Process Analysis

- Process Improvement

- KPI Development & Monitoring

- Data Analysis

- Business Intelligence

- Operational Reporting

- Resource Planning

- Cost Analysis

- Workflow Analysis

- Root-Cause Analysis

- Requirements Gathering

- Process Mapping

- Change Management

- Microsoft Excel

- Power BI / Tableau

- SQL

- Stakeholder Management

- Continuous Improvement

Core Competencies

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Operational Analysis: Ability to evaluate business operations and identify opportunities to improve efficiency and performance.

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Data-Driven Decision Making: Ability to use operational and financial data to support management decisions.

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Process Improvement: Ability to identify process gaps and recommend practical improvements.

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Business Partnership: Ability to collaborate with business leaders and functional teams to understand operational needs.

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Problem Solving: Ability to investigate operational issues, identify root causes, and develop effective solutions.

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Communication: Ability to present operational findings and recommendations clearly to management and stakeholders.

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Project Coordination: Ability to support operational initiatives and track improvement activities through completion.

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Strategic Thinking: Ability to connect operational performance with broader business goals and objectives.

Originally posted on Himalayas