Operations Lead

BJ Operations Lead
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Bjak is a technology company focused on making financial services transparent, efficient, and inclusive, and is the largest insurance portal in Southeast Asia, headquartered in Malaysia. They help millions find the best value insurance policies by simplifying access through technology.
Bjak
Employee count: 51-200
United Kingdom only

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About BJAK

The original mission of BJAK is that we believe people deserve smarter ways to plan, save and grow their money. This is the origin of our name.

Started in 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, it's the leading insurance platform in Southeast Asia.

Today, we are expanding ways to help people in the region, including spending, saving, investing, exchanging, travelling, and more. Our mission is help people get more from their money every day.

We have teams working around the world, with over 20 nationalities from our offices and remotely, who truly enjoys their work. We are looking for the most talented and driven people we can find. We are looking for people who work for their passion, not counting hours. Who loves building great next-generation products, not status quo. Who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few.

If you're this person, we'd love to talk to you.
The Role

The Operations Lead – UK owns the operational backbone of BJAK's UK business. You'll make sure daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports scale.

This is not a P&L role, and it's not a "manage from a distance" role either. You'll partner closely with the CEO to turn business objectives into strong execution on the ground, building systems, leading teams, and stepping in directly when execution breaks.
What You'll Own
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Define and execute operational strategies that support growth and align with BJAK's objectives in the UK market.

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Run day-to-day operations across customer service, administrative operations, and internal workflows so execution stays frictionless.

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Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability.

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Own process improvement, finding bottlenecks, automating where possible, and implementing systems that cut cost and increase speed.

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Lead the customer support function and step in hands-on during high-stakes or escalated cases.

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Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.

What We're Looking For
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Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.

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Proven experience leading operations and admin teams in high-expectation environments.

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Hands-on mindset with the ability to solve problems directly, not just delegate them.

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Strong organisational, execution, and problem-solving skills.

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Comfort operating in ambiguity and bringing structure to fast-moving situations.

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Ability to work cross-functionally and drive execution without formal authority.

This Role Is Not For
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People who want to direct operations from a distance instead of stepping in when things break.

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Candidates who need fully-built systems and processes handed to them.

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Those who need fixed scope and slow timelines.

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People who avoid escalations, messy cases, or hard conversations with vendors and staff.

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People who produce long updates without clear decisions or next actions.

Location
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This role is based in the United Kingdom . This is a hybrid role. You are expected to work from our United Kingdom office at least 3 days per week.

Language
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English is our main working language across global teams. Strong English communication is required.

Interview Process
Our process is designed to move fast:
- Online assessment or practical task

- Role-specific interview

- CEO / final round

For strong candidates, we aim to complete the process and make an offer within 1-2 weeks from the start of the interview process.

Candidates who complete assessments quickly will be prioritized.

Apply now
Job expired?

Please let Bjak know you found this job on Himalayas. This helps us grow!

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About the job
Apply before
Nov 09, 2026
Posted on
Sep 10, 2026
Job type
Full Time
Experience level
Mid-level Senior

Location requirements
Suggest an edit

United Kingdom

Hiring timezones
Show UTC offsets

United Kingdom +/- 0 hours

Job categories
Operations Lead Operations Team Lead Operations Support Lead Business Operations Lead Operations Team Leader Technical Operations Lead Support Operations Lead IT Operations Lead Customer Operations Lead

Skills
Operations Management Process Improvement Customer Support Administrative Operations Office Management Documentation Internal Policies Fintech Tech Execution Problem Solving Cross Functional Communication Automation

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About Bjak

Learn more about Bjak and their company culture.

View company profile

Bjak is a technology company focused on making financial services transparent, efficient, and inclusive. Our customers in ASEAN often face challenges in accessing affordable and sustainable financial services, which is why we are dedicated to developing innovative platforms and services to address these needs. Headquartered in Malaysia, Bjak has become the largest insurance portal in Southeast Asia. Our primary platform, Bjak.com, empowers millions of users to find insurance policies that offer the best value and the most comprehensive coverage tailored to their individual requirements. We understand that navigating the complexities of insurance can be daunting, so we've invested heavily in technology like Custom APIs, blockchain, trading systems, and data science. These investments enable us to provide easy access to financial services that were previously inaccessible or difficult to understand, simplifying the entire process for our users.

Our core strength lies in our ability to navigate complex regulatory environments and create pioneering products. For example, Bjak is the first platform globally to simplify and digitize comprehensive life and medical insurance, supported by an AI agent, making these crucial services more approachable. We help Malaysian vehicle owners save significantly on their annual car insurance renewals by allowing them to compare offers from over 10 insurance and takaful operators in under five minutes. This commitment to customer savings and convenience has resulted in millions of users signing up and benefiting from our services. We strive to continuously improve our platform to simplify the online insurance purchase experience, allowing users to choose, compare, and customize their insurance products swiftly and efficiently. Our mission is to make insurance easy, accessible, and rewarding for everyone, fostering a shared and open ecosystem that promotes equality and security in financial services.

Tech stack

Learn about the tools and technologies that Bjak uses to build, market, and sell its products.

View tech stack

NestJS

JavaScript

HTML5

ExpressJS

GraphQL

TypeScript

Twitter Ads

Google Tag Manager

Postman

Selenium

MySQL
7 more

Bjak employees can create an account to update this tech stack.

Apply now
Job expired?

Please let Bjak know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Nov 09, 2026
Posted on
Sep 10, 2026
Job type
Full Time
Experience level
Mid-level Senior

Location requirements
Suggest an edit

United Kingdom

Hiring timezones
Show UTC offsets

United Kingdom +/- 0 hours

Job categories
Operations Lead Operations Team Lead Operations Support Lead Business Operations Lead Operations Team Leader Technical Operations Lead Support Operations Lead IT Operations Lead Customer Operations Lead

Skills
Operations Management Process Improvement Customer Support Administrative Operations Office Management Documentation Internal Policies Fintech Tech Execution Problem Solving Cross Functional Communication Automation

Browse similar jobs
Remote Mid-level Operations-Lead Jobs Remote Full Time Operations-Lead Jobs Remote Mid-level Operations-Lead Jobs in United Kingdom Remote Full Time Jobs in United Kingdom Remote Operations-Lead Jobs in United Kingdom

Claim this profile BJ Bjak

Company size

51-200 employees

Founded in

2019

Markets
AI Insurtech Financial Services Insurance Comparison Platforms Health Insurance Auto Insurance Blockchain in Finance Southeast Asian Marketplaces Digital Transformation in Insurance life insurance

Employees live in
Malaysia

View company profile

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