Operations Director Automotive

Job Title:
Operations Director Automotive (Remote) Job Description
Join our award-winning “One Concentrix ” team as a Operations Director Automotive The Operations Director Automotive is responsible for leading multiple lines of business, client programs, or business units to achieve operational excellence, client satisfaction, employee engagement, and financial performance. This role provides strategic leadership to Operations Managers, Senior Managers, and other leaders while ensuring the successful execution of client commitments and organizational goals. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year? Then a remote Operations Director Automotive position at Concentrix is the right place for you!

As a remote Operations Director Automotive, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.
CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix , there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE

As a Operations Director Automotive working from home, you will:

- Responsible for managing the performance across multiple automotive accounts; experience in the automotive industry is a huge plus in this role!

- Serve as a primary contact to our automotive clients; proactively discussing strategic initiatives, performance, sharing goals and objectives, etc.

- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations

- Communicate expectations to employees and provide timely updates

- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

- Stay current on internal work processes, policies and procedures. Attend required manager development training

- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

- Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Operations Director Automotive (Remote) role include:

- 18 Years of age or older with a completed High School Diploma or GED required

- Bachelor's Degree preferred in Business, Management, Operations, or related field.

- Experience within the automotive industry- Required

- 5-8+ years of progressive operational leadership experience.

- Experience partnering with clients to deliver exceptional experiences

- Strong financial acumen

- Experience with AI solutioning

- Flexibility & Ability to pivot based on changing priorities

- Outstanding communication and pre