Operations Coordinator (Remote - Canada)

We’re looking for an experienced, hands-on operations professional to help oversee the workflows that support our customers from onboarding onward.

This role is best suited to someone with substantial experience directly managing or leading business operations — coordinating people, processes, priorities, and cross-functional work while remaining closely involved in day-to-day execution.

This is a hands-on role focused on keeping customers successful, improving processes, resolving operational issues, and making sure commitments don’t fall through the cracks. This is not an executive or strategy-only position.

What You’ll Do
- Coordinate the customer journey from onboarding and training through ongoing support and retention.
- Follow up with customers, identify pain points, and make sure issues are carried through to resolution.
- Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear.
- Manage operational priorities, dependencies, blockers, and next steps across multiple teams.
- Build and improve business processes rather than simply following existing ones.
- Identify operational gaps, ask the right questions, and determine who needs to be involved.
- Use customer feedback and operational information to identify opportunities for improvement.
- Provide clear, concise updates and help keep operations organized end-to-end.