Nice CXone Developer

Position: NICE CXone Developer – Implementation

Client: CTS (Cognizant Technology Solutions)
Location: Remote – Eastern Time Zone candidates only
Job Description

We are looking for an experienced NICE CXone Developer – Implementation with strong hands-on experience in NICE InContact/NICE CXone, RESTful APIs, and NICE CXone Studio scripting. The candidate will be responsible for designing, developing, testing, deploying, and supporting IVR and contact center solutions.
Required Skills

- Strong experience with NICE InContact / NICE CXone

- Hands-on experience with NICE CXone Studio and IVR scripting

- Strong experience with RESTful Web Services / APIs

- Experience developing and implementing IVR flows and call flows

- Experience with Contact Center dashboards and reporting

- Experience with Skills-Based Routing

- Cisco to CCaaS migration experience preferred

- Strong troubleshooting and problem-solving skills

- Excellent communication and stakeholder management skills

- Strong organizational and conflict-management skills

Responsibilities

- Participate in discovery and requirements-gathering activities.

- Translate business requirements into technical requirements and solution designs.

- Design, develop, test, and deploy NICE CXone IVR flows.

- Develop and maintain NICE CXone Studio scripts.

- Support on-premise to CCaaS migrations.

- Develop call flows and backend REST API integrations.

- Configure and support skills-based routing.

- Troubleshoot scripting, integration, and system issues.

- Prepare technical documentation and implementation plans.

- Support SIT, UAT, deployment, and post-production activities.

- Work with architecture and technical teams on integrations.

- Provide technical guidance as a NICE CXone SME.

Salary: 140000
Originally posted on Himalayas