New Account Specialist

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.
We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that.
We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.
Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

The MOO Business Services Sales Team is a high-performing group of 35+ sales professionals dedicated to driving growth and delivering an exceptional client experience. We are tasked with two critical objectives:

- Acquiring and Onboarding New Business: Targeting and educating prospective clients on MOO 's remarkable offering for large and growing enterprises

- Supporting and Growing Existing Accounts: Providing proactive account management and strategic consultation to elevate the experience and maximize the success of our current Business Services partners

You will be the critical first point of contact and the voice of MOO for prospective Business Services clients. Your primary responsibility is to ignite the sales process by expertly qualifying inbound leads and executing targeted outreach to identify opportunities. You will then effectively convince prospects to engage in a deeper discovery conversation, successfully handing off qualified appointments to our Account Executive team.
Hours: Monday to Friday

- 2.30pm - 11.30pm SAST (March to October)

- 3.30pm - 12.30am SAST (October to March)

Responsibilities

- Nurture and qualify prospects, both inbound and outbound, to provide higher quality leads for the new business team

- Exceed daily 35 outbound phonecalls and email activity metrics

- Locate ideal contacts in an organisation to set up appointments with our new business team members

- Provide feedback and identify areas of opportunity to improve campaign development, sales enablement, positioning, and overall prospect journey

- Utilise current CRM and automation tools for outreach and document customer interactions in Salesforce

- Optimise current outbound channels and help test new sales/prospecting channels we are exploring

- Engage in weekly coaching sessions and 1:1s with your manager

About You

This is an exciting opportunity in our new South Africa based team to support the US based new business teams with outbound activity. This person must be hardworking, naturally confident and driven, with a dynamic process to work autonomously.

- Experience of generating and qualifying sales leads is essential

- Able to work in a fast paced high volume environment

- Goal-oriented and enjoy chasing targets

- You love growing and learning new skills

- Ability to manage time effectively in a remote environment

- Team-player with a positive attitude

- Solution-oriented

- Professional, friendly and helpful on the phone and in writing

- Highly motivated self-starter who loves to test and explore new challenges!

Nice To Haves

- Experience of working with US clients or for a US company

- Chat experience

- Basic knowledge of des