Network Strategic Operations Coordinator

At Talkspace , we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Network Strategic Operations Coordinator to join our Network & Clinical Qualityteam. This role would be responsible for coordinating and supporting the planning, implementation, and launch of strategic initiatives across Network Operations, ensuring projects remain organized, on track, and within scope from planning through execution. We are looking for someone who has strong project management, organizational, and problem-solving skills, is comfortable managing multiple projects and stakeholders simultaneously, and can effectively coordinate across providers, facilities, and internal teams to drive initiatives forward, and wants to bring their talents into a “for purpose” space. To work at Talkspace , you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.
What You’ll Do

- Network Operations & Strategic Initiatives
- Coordinate the planning, implementation, and execution of new initiatives and strategic projects related to Network Operations.

- Serve as project manager for assigned initiatives, developing project plans, timelines, milestones, action items, and launch requirements.

- Support initiatives from initial concept and planning through implementation, launch, and post-launch follow-up.

- Coordinate cross-functional stakeholders to ensure projects remain on track, within scope, and aligned with business objectives.

- Monitor project progress, identify risks or barriers, and proactively escalate issues and recommend solutions.

- Organize and maintain project documentation, trackers, status reports, and other materials necessary to support successful project execution.

- Coordinate project meetings, establish agendas, document action items, and ensure appropriate follow-up.

- Support the development and implementation of new processes, workflows, and operational procedures associated with strategic initiatives.

- Exercise critical thinking and problem-solving skills to identify opportunities for process improvement and make recommendations to improve operational efficiency.

- Support reporting, auditing, and tracking activities to ensure network information and project data are accurate, compliant, and up to date.

- Coordinate launch readiness activities and ensure all necessary stakeholders, resources, and operational requirements are aligned prior to launch.

- Assist with post-launch monitoring and identify opportunities for continued improvement.

- Provider & Facility Coordination
- Work directly with providers to coordinate scheduling, availability, logistics, and other operational requirements related to new initiatives and network projects.

- Serve as a primary liaison between providers and facilities to facilitate communication and ensure scheduling and operational needs are addressed.

- Coordinate with facilities to understand operational requirements, timelines, and dependencies associated with network initiatives.

- Communicate project expectations, timelines, changes, and next steps clearly to providers and facility stakeholders.

- Proactively identify and resolve scheduling or operational challenges that may impact project timelines or launches.

- Maintain strong working relationships with providers and facilities to support successful implementation of initiatives.

- Correspond with providers to address questions, concerns, and operational needs and ensure appropriate follow-through.

- Team Collaboration
- Work closely with the entire Network Strategy team to coordinate prio