NetSuite Administrator

Summary:

Job Title: NetSuite Administrator Department (3 letter code): ACC Reports to: Executive Director of Accounting/Finance FLSA Status: Exempt ☒ Non-Exempt ☐ Supervisory Responsibilities: Yes ☐ No ☒ Travel: Yes ☒ 10 % Revision date: September 2026
Summary:

We are a leading outdoor hospitality franchisor headquartered in Billings, Montana, operating a network of roughly 500 campgrounds across the United States and Canada under the brand “KOA”. About 90% of those campgrounds are franchised and approximately fifty are company operated. We are in the second half of a NetSuite OneWorld implementation that moves campground operations from cash-basis to accrual-basis accounting and automates daily posting from our proprietary K2 property management system into NetSuite through an analytics warehouse data pipeline. We are seeking a full-time NetSuite Administrator to join now, learn the solution alongside our implementation partner, and own the environment through go-live and beyond. This is a hands-on role supporting an accounting-driven, integration fed ERP rather than a traditional retail order-to-cash environment.

Remote (U.S.) or in-person. Candidates within reasonable travel distance of the Billings, Montana headquarters, or willing to travel there periodically, are preferred.
Essential Duties and Responsibilities:

- Implementation Ramp-Up: Come up to speed quickly on the company, the functional design, and the technical design documents; partner with the implementation team through configuration, UAT, cutover, and go-live; own roles, permissions, and security protocols as the environment transitions to internal ownership.

- System Administration & Support: Manage day-to-day administration, user permissions, saved searches, custom reports, financial dashboards, and end-user support ticketing.

- Daily Integration Operations & Reconciliation: Monitor the automated daily and weekly posting pipeline that generates journal entries, customer invoices, credit memos, and statistical journal entries; investigate failed or out-of-balance batches, verify clearing account nets, and manage re-run and reprocessing procedures against a Mountain-time daily cutoff.

- Mapping & Configuration Maintenance: Maintain the integration mapping tables that resolve campground, revenue category, department, fee type, and tax type values to the correct subsidiary and GL accounts, and manage additions as campgrounds open, close, or change ownership.

- Franchise Billing & Revenue Recognition: Support weekly franchise royalty invoicing and credit memos, advertising fund contributions, and rewards revenue splits; administer Advanced Revenue Management, including item-level revenue recognition rules, revenue arrangements and plans, deferred revenue roll forward, and the exception searches that catch missing recognition dates.

- Workflow & Automation: Design and maintain SuiteFlow workflows, custom fields, forms, and records to streamline accounting, procurement, expense, and campground back-office operations.

- Integrations Management: Monitor and maintain seamless data flows between NetSuite and connected systems, including the K2 property management system, the analytics warehouse pipeline, payment processing and OTA settlement feeds, expense management, and franchise systems.

- Reporting & Analytics: Build and maintain financial and operational reporting, including statistical measures such as site nights by accommodation type, occupancy, and average daily rate, and support analytics delivered from the warehouse layer.

- Governance & Training: Create process documentation, conduct end-user training across department teams, and manage biannual NetSuite release updates and sandbox testing.

Non-Essential Duties and Responsibilities:

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time wi