Navan Pro Consultant

About the Role
The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.
What you’ll do
Service Expectation

- Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.

- Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M

- Ability and willingness to service different client industry sectors across the wider business

- Demonstrate innovative thinking and provide a consultative approach

- To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service

- To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology

Operational Excellence

- Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team

- Pro-actively build meaningful and long-lasting relationships both internally and externally

- Always exceed client’s expectation

- Identify and implement opportunity to add value to each booking

- Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)

- Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences

- Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result

- Monitor all bookings for further saving opportunities up until completion of the trip

- Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience

- Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)

- Monitor all bookings for further saving opportunities up until completion of the trip

- To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team

- To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings

- Demonstrate proactive thinking when providing travel solutions

- Able to provide cost effective solutions across all aspects of travel

- To always comply with the client policies and guidelines

- Achieve SLAs for all accounts

- Regular interaction with overseas colleagues

- Apply Quality Control procedures and processes in line with company and GREC requirements

What We’re Looking For

- Previous VIP experience is preferred

- Skills assessment results will be considered

- Exceptional telephone manner and written skills

- Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines

- Has a proven record of experience in a core business travel environment

- Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus

- Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings

- Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins

- Knowledge of Low-Cost Carriers in the market and their different products available

- Fully conversant with various rail, black car, LCC, OTA booking systems

- Have a ‘team player’ approach to an office environment

- Experience in using MS software packages

- Ability to build an exceptional rapport with all clients

- Excellent attention to detail

- Have an enthusiastic approach and willingness to learn attitud