Modern Workplace Engineering Manager

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.
The opportunity

The Modern Workplace Engineering Manager is a technical people-leader responsible for the daily operation, engineering, and continuous improvement of Southern New Hampshire University 's Modern Workplace services. In this role, you will lead a team of engineers and administrators while remaining actively engaged in technical design, troubleshooting, implementation, and escalation support across Microsoft 365, endpoint management, collaboration, identity, automation, and related technologies.

You will translate departmental strategy into technical execution ensuring work is properly prioritized and delivered. You will develop the capabilities of the team, and provide hands-on technical leadership for complex or high-impact initiatives. The position requires a strong balance of people leadership, operational discipline, and current technical expertise. You will report to the Director of Modern Workplace Engineering.
What you'll do:

- Lead, coach, and develop a team of Modern Workplace engineers and administrators.

- Provide hands-on technical leadership across Microsoft 365, endpoint management, collaboration, identity, security, automation, and device-management technologies.

- Serve as a senior escalation point for complex technical incidents, service disruptions, implementation challenges, and architectural decisions.

- Participate directly in technical discovery, solution design, configuration, testing, deployment, troubleshooting, and documentation when needed.

- Review technical designs, implementation plans, scripts, configurations, and operational procedures for quality, security, scalability, and supportability.

- Manage work intake, prioritization, resource assignment, execution, and follow-through across operational and project-based work.

- Translate departmental strategy and institutional requirements into technical roadmaps, delivery plans, and team assignments.

- Establish clear technical standards, engineering practices, documentation requirements, and accountability expectations.

- Conduct regular one-on-one meetings, performance discussions, technical coaching, and professional-development planning.

- Identify skill gaps and create opportunities for cross-training, knowledge sharing, mentoring, and technical growth.

- Partner with the Director on platform strategy, architecture, workforce planning, budgeting, vendor management, and service improvement.

- Coordinate technical delivery across Microsoft 365, Intune, Windows, macOS, MECM, Autopilot, Teams, SharePoint, OneDrive, Entra ID, Power Platform, Copilot, and related technologies.

- Work with Information Security, Infrastructure, Enterprise Applications, Service Management, and other ITS teams to design and deliver secure, reliable solutions.

- Support incident,