Admission Team Lead

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.
The opportunity

As a Team Leader, you'll be primarily responsible for the leadership and oversight of a team of admission counselors responsible for contacting, engaging, and enrolling students in various undergraduate and graduate programs online and at our campus and satellite locations. You will ensure that admission counselors deliver exceptional service following SNHU Core Values. Your primary responsibilities are quality assurance, coaching, and maintaining culture within our admission teams. You will report to the Director of Admissions and is a remote role.
What you'll do:

- Establish performance goals and standards while driving the team to meet or exceed new start enrollment goals, inquiry to enroll conversions goals, and new start melt

- Evaluate employee performance against established goals and expectations while coaching, monitoring, and taking corrective action

- Identify performance gaps on an individual and team basis and develop and implement coaching and training plans to ensure performance expectations are met

- Manage team schedules for assigned Admission Counselors to ensure staff coverage during the team operating hours to ensure staff coverage

- Monitor and report statistical data on the team's performance against goals and provide data and analysis to members of management

- Be an informational resource to Admission Counselors with technical questions related to SNHU degree programs and admission, following up and giving instruction as needed

- Ensure that Admission Counselors have the most current information relative to SNHU degree programs and admission requirements or changes to the admission process

- Hold team meetings to inform staff and make determinations about how to communicate changes/new information

- Assist the Admission Counselors in dealing with applicant questions and complaints and bringing these matters to a timely resolution

- Conduct and document scheduled one-on-ones with Admission Counselors to discuss performance, evaluate calls and chats/email communications

- Assist with commencement ceremonies and reception events as needed

What we're looking for:

- 9+ months as a full-time SNHU employee required for internal applicants only

- 3+ years of experience in a sales and marketing environment

- Bachelor's degree or 1+ years of Admission experience

- One year of leadership experience (formal or articulation of informal leadership experience)

Work Schedule:

Flexible to work either Tuesday - Saturday or Sunday – Thursday,

Central Time Candidates : (4) shifts 8:00am - 4:30pm, (1) weekend shift 12:30pm - 9:00pm

Eastern Time Candidates : (4) shifts 8:00am - 4:30pm, (1) weekend shift 12:30pm - 9:00pm

Mountain Time Candidates : (4) shifts 8:00am - 4:30pm, (1) weekend shift 11:30am - 8:00pm

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