Medical VA - Hospice Intake, Insurance Verification & Billing Support

Job Title: Medical Virtual Assistant – Hospice Intake, Insurance Verification & Billing Support [CA-T]

Position Type: Full-time
Schedule: Monday–Friday | 8:00 AM–5:00 PM MST, with a 1-hour unpaid break

Pay Rate: $5–$6 USD per hour
Location: Remote – Philippines
Client Overview & Job Summary

Our client is a U.S.-based healthcare practice seeking an experienced Medical Virtual Assistant to support patient intake, referral coordination, insurance and Medicare verification, and back-office administrative workflows.

The ideal candidate has experience supporting a hospice or similar healthcare setting , with MatrixCare experience highly preferred . The role will also assist with prior authorizations, billing and claims-related tasks, patient communication, and general administrative support.

This position is ideal for someone who is highly organized, detail-oriented, and comfortable taking ownership of healthcare administrative workflows from initial intake through follow-up and completion.
Key Responsibilities
Patient Intake & Referral Coordination

- Manage inbound and outbound patient intake workflows.

- Coordinate incoming patient referrals and accurately enter referral information into the appropriate system.

- Collect, review, and document required new-patient intake information.

- Follow up on missing information or documentation needed to complete referrals and intake.

- Maintain accurate and up-to-date patient and referral records.

- Coordinate with internal team members to ensure referrals and patient needs are addressed promptly.

Insurance & Medicare Verification

- Verify patient insurance eligibility, benefits, and coverage.

- Confirm valid Medicare information and primary Medicare status.

- Identify missing, inactive, or incorrect insurance information and assist with resolving discrepancies.

- Accurately document verification results and relevant insurance information.

- Follow up as needed to ensure insurance requirements are completed before services are provided.

Prior Authorization & Billing Support

- Assist with prior authorization requests, including submission, tracking, follow-up, and resolution.

- Support medical billing and claims-related workflows.

- Review denied claims and investigate issues such as missing authorizations, incorrect patient information, or insurance discrepancies.

- Assist with resolving outstanding claims and claim holds.

- Maintain accurate billing and authorization documentation.

Patient & Administrative Support

- Provide general back-office administrative support.

- Manage incoming and outgoing healthcare documentation and faxes as assigned.

- Monitor and process orders and other assigned administrative tasks.

- Provide patient phone support and respond to general inquiries.

- Assist with scheduling requests and route patients to the appropriate team member.

- Coordinate with clinical and administrative staff to ensure timely follow-through on patient needs.

Requirements
Must-Haves

- Previous experience as a Medical Virtual Assistant, Healthcare Virtual Assistant, or healthcare administrative professional.

- Experience managing patient intake and referral coordination.

- Hands-on experience with insurance eligibility and benefits verification.

- Experience verifying Medicare information and coverage.

- Experience supporting healthcare administrative and back-office workflows.

- Strong spoken and written English communication skills.

- Comfortable communicating with patients by phone.

- Strong attention to detail and accuracy when entering patient, referral, and insurance information.

- Strong organization, follow-through, and ability to manage multiple healthcare administrative tasks.

Highly Preferred

- Previous experience supporting a hospice organization or hospice care setting.

- Hands-on experience with MatrixCare / Matrix.

- Experience with Athena EHR / athenahealth.

- Experience with prior authorizations.

- Experie