Marketplace Operations Analyst (remote in Armenia)
Channel Operations
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Own the day-to-day health of the Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings — accuracy, availability, and completeness.
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Coordinate product onboarding, updates, and deprecations across all three channels: pricing, SKUs, entitlements, descriptions, and media assets.
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Manage private offer workflows (AWS/Azure) end-to-end: initiation, approval, fulfillment, and post-sale handoff to Customer Success.
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Liaise with AWS/Azure partner teams on listing certification, metering integration, and marketplace program requirements.
Project & Delivery Coordination
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Maintain a consolidated project tracker (Jira) across all active eCommerce initiatives — launches, integrations, catalog changes, and process improvements.
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Run sprint planning, status meetings, and async standups; surface blockers early with clear context and a proposed path to resolution.
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Author and maintain RAID logs, decision records, and stakeholder updates throughout delivery.
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Coordinate UAT cycles: define test cases, assign testers, consolidate results, and own sign-off.
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Drive process automation with an AI-first mindset — identify repetitive workflows and lead their automation using available AI tooling, including Claude Enterprise.
Business Analysis
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Elicit, document, and validate functional requirements for eCommerce initiatives: listings, checkout flows, entitlement logic, pricing models, and integration changes.
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Produce BRDs, user stories with acceptance criteria, process maps, and data flow diagrams that Engineering and QA can act on without clarification loops.
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Map end-to-end data flows across the commerce stack — Webstore → NetSuite ERP → AWS/Azure metering APIs — and document integration gaps with proposed solutions.
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Serve as the subject-matter expert on AWS and Azure Marketplace technical requirements: metering, SaaS contract integration, and private offer mechanics.
Reporting & Cross-functional Collaboration
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Produce weekly and monthly status reports for Business Apps & Integration leadership, Finance, and Sales — covering channel activity, launch status, fulfillment health, and key commerce metrics.
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Build and maintain dashboards (Looker / Snowflake / Google Sheets) tracking GMV, conversion, average order value, fulfillment SLA, and entitlement activation.
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Act as the primary coordination point with Finance — align on order volumes, entitlement provisioning, and period-close data requirements.
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Partner with Sales to provide marketplace deal analytics and fulfillment visibility that supports pipeline reviews and forecasting.
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Document and maintain SOPs for recurring commerce operations: listing updates, promo setup, refund processing, and entitlement provisioning.
Must-have
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2+ years in a business analysis or project coordination role covering digital commerce, SaaS licensing, or cloud marketplace channels.
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Hands-on experience with AWS Marketplace or Azure Marketplace — listing management, private offers, metering, or SaaS contract mechanics.
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Proficiency with Jira for project tracking and Confluence for documentation.
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Experience with BI and data warehouse tooling (Looker, Tableau, Snowflake, or equivalent) — able to build and maintain reports independently.
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Strong written communication: SOPs, status reports, BRDs, and stakeholder emails produced independently and on time.
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Comfort working across time zones in a fully remote, async-first environment.
Nice-to-have
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Familiarity with WooCommerce, Stripe, or similar eCommerce platforms.
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Exposure to ERP or financial systems (e.g. NetSuite) from a reporting or order-management perspective.
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Experience in QA or UAT coordination — writing test cases, managing cycles, driving sign-off.
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Exposure to AI tooling for workflow automation — LLMs, prompt engineering, or no-code AI integrations.
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Understanding of Kubernetes, container, or cloud infrastructure product categories.
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