E-Commerce Marketplace Operations & Data Coordinator

Company Overview
We are a consumer products company selling through major online marketplaces and national retailers. Our business operates across multiple e-commerce platforms, internal systems, and logistics partners, requiring strong coordination, data accuracy, and operational follow-through.
We are seeking a true remote team member who can operate as an extension of our internal marketplace operations team.
Role Overview
This role supports the day-to-day operations of our e-commerce marketplace ecosystem , ensuring product data accuracy, campaign execution, order flow, and internal follow-ups across systems.
This is not a customer-facing role , but it is internally front-facing. The ideal candidate is proactive, analytical, detail-oriented, and comfortable communicating across cross-functional teams to identify issues, follow through, and drive resolution .
The role reports directly to the Marketplace Operations Lead and is expected to grow in responsibility over time.
Key Responsibilities

- Marketplace & Product Operations

- Manage and maintain product item creation using Excel-based data feeds

- Upload, update, and troubleshoot product data attributes across marketplace platforms

- Monitor and resolve rejected listings, feed errors, and taxonomy changes

- Perform routine product scrubs to ensure data accuracy and system alignment

- Campaign & Sponsored Product Support

- Support setup and monitoring of sponsored product and brand campaigns

- Pull reporting data from campaign platforms and summarize results

- Track budgets and ensure campaigns are properly configured and running

- Order Flow & Issue Resolution

- Monitor order flow to ensure orders move correctly from marketplace to warehouse

- Identify stalled, delayed, or unshipped orders

- Proactively follow up with internal teams to resolve fulfillment issues

- Ensure resolution is confirmed, not just initiated

- Internal Communication & Follow-Through

- Coordinate daily with logistics, operations, and internal teams

- Follow up persistently on unresolved issues until completion

- Escalate risks that may impact retailer scorecards or performance metrics

- Maintain operational momentum and accountability

Reporting & Data Support

- Pull reports using Excel (including pivot tables where needed)

- Maintain operational trackers and performance summaries

- Support leadership with clean, accurate data visibility

- Systems & Tools

- Excel (required – strong fundamentals, comfort with reports and pivots)

- Marketplace feed platforms (training provided)

- Retailer portals and internal systems (training provided)

- Canva (nice to have, not required)

- Prior experience with specific platforms is not required . Training and documentation will be provided. Comfort working in data-heavy environments is essential.

Required Skills & Experience

- Strong operational and analytical mindset

- Solid Excel fundamentals (filters, formulas, basic pivots)

- High attention to detail and data accuracy

- Comfortable navigating multiple systems simultaneously

- Confident internal communicator (email, follow-ups, coordination)

- Proactive problem-solver who does not wait to be told what to fix

- Strong follow-through until resolution is confirmed

Preferred Profile

- Experience in e-commerce, marketplaces, or operations support

- Comfortable working with data feeds, SKUs, UPCs, and inventory logic

- Experience supporting cross-functional teams (logistics, ops, sales support)

- South Africa–based candidates preferred due to communication style and ownership mindset

Work Schedule

- Full-time: 40 hours/week

- Core preference: 9:00 AM – 5:00 PM Eastern Time

- Open to slight shifts (e.g., 10:00 AM – 6:00 PM ET) if beneficial for operations

- Compensation & Engagement

- Full-time, long-term role

- Initial onboarding and training period expected (90 days)

- Growth path into deeper ownership of marketplace operations

Why Join Assist World ?
10