Market Intelligence Analyst

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.
The Market Intelligence Analyst researches and analyzes market, dealer, customer, competitor, and industry information to provide actionable insights that support strategic and business decision-making.
Reporting to the Manager, Market Intelligence, this role monitors market developments, identifies risks and opportunities, and develops insights and resources that help stakeholders understand the external landscape and make informed business decisions.
Outcomes and Activities :

- This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.

- This position is available in three regional assignments: Northeast, Southwest, and West. Each hire will serve as a dedicated partner to the sales teams within their assigned region. To ensure alignment with business needs, employees must work core hours of 9:00 a.m. to 5:00 p.m. in the local time zone of the region they support, regardless of where they reside.

Market Research and Monitoring

- Monitor market conditions, dealer dynamics, customer trends, competitor activity, products, pricing approaches, industry developments, and emerging trends.

- Gather and evaluate intelligence from internal and external sources.

- Support research related to strategic initiatives, market opportunities, and business priorities.

- Maintain awareness of developments that may affect dealers, customers, competitors, or the broader industry.

Analysis and Insight Development

- Analyze market, customer, dealer, competitive, and industry information to identify trends, risks, opportunities, and business implications.

- Develop market assessments, competitor profiles, dealer insights, SWOT analyses, and intelligence summaries.

- Translate research findings into clear, actionable insights and recommendations.

- Support executive summaries, presentations, and ad hoc analysis for leadership and business partners.

Market Insights and Business Resources

- Develop and maintain market briefs, competitor comparisons, dealer insights, differentiation resources, and intelligence summaries.

- Document competitor strengths, weaknesses, positioning, and key market developments.

- Support stakeholders with timely market research, competitive intelligence, and insight requests.

Reporting and Knowledge Management

- Maintain market research libraries, competitor databases, intelligence repositories, and tracking tools.

- Support recurring market intelligence reports, dashboards, and market updates.

- Ensure intelligence resources remain accurate, organized, and current.

- Identify opportunities to improve research, reporting, and knowledge-management processes.

Cross-Functional Partnership

- Partner with Sales, Marketing, Product, Analytics, Strategy, and other stakeholders to understand intelligence needs.

- Gather field observations and stakeholder feedback to strengthen competitive insights.

- Communicate relevant findings clearl