Lead, Sales Systems

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.
The Lead, Sales Systems serves as the business owner for Sales technology, ensuring systems support field workflows, business priorities, and effective Sales execution.

Reporting to the Manager of Sales Analytics and Reporting, this role manages system priorities, translates business needs into requirements, partners with technical teams on delivery, and measures adoption and business impact. Outcomes and Activities:
- This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.

Key Responsibilities
Sales Systems Ownership

- Serve as the business owner for assigned Sales platforms and represent Sales needs related to enhancements, priorities, and issue resolution.

- Maintain system priorities and backlogs based on business value, user needs, and operational risk.

- Evaluate workflows, data, integrations, reporting dependencies, access, and user experience to identify improvement opportunities.

Requirements and Delivery

- Partner with Sales stakeholders to understand workflows, pain points, and business needs.

- Translate needs into clear requirements, user stories, acceptance criteria, test scenarios, and success measures.

- Partner with technical teams to evaluate solutions, manage dependencies, and resolve issues.

- Coordinate user acceptance testing, release validation, and post-launch verification.

Adoption and Performance

- Support pilots, system launches, communications, training, and change-readiness efforts.

- Measure adoption, utilization, data quality, user experience, productivity, and business outcomes.

- Use user feedback and performance insights to recommend system improvements.

Business Partnership

- Partner with Sales, Sales Enablement, Analytics, and technical teams to support system needs and business priorities.

- Track and communicate key requests, risks, dependencies, decisions, and delivery status.

- Translate technical considerations and tradeoffs into clear business recommendations.

Requirements

- Bachelor’s degree in Information Systems, Business Analytics, Computer Science, Information Technology, or a related field, or equivalent relevant experience.

- At least five years of experience supporting Sales systems, business technology platforms, Sales Operations, or related systems work.

- Experience translating business needs into requirements and partnering with technical teams through testing, release, and adoption.

- Experience with CRM, sales enablement, workflow, lead-management, or comparable enterprise platforms.

- Working knowledge of data, reporting, integrations, and tools such as Power BI, SQL, or similar analytics solutions.

- Strong communication, problem-solving, prioritization, documentation, and stakeholder management skills.

- Ability to travel up to 25% based on business needs.

Preferred Qualifications

- Experience as a product owner, platform owner, business systems analyst, or Sales