Manager, Referral Partner Operations

Our Story TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike. Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability. We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here. The Opportunity TopDog Law partners with law firms across the country to deliver better outcomes for clients. Behind every partnership is an operational layer that keeps data clean, communication moving, and nothing falling through the cracks. This role owns that layer — hands-on, not from a dashboard. You'll manage a small team responsible for reconciling lead and case data from external law firm partners and staying on top of document collection. This is not a pure people-management seat. You need to know the numbers cold, every week, without asking your team for them — and be comfortable managing tightly when the numbers say the team isn't hitting the bar. Inaccurate data should genuinely bother you until it's fixed. Whatever it takes to hit the number, you're in it alongside your team, not delegating from above it. What You Will Own Own Data Integrity & Reconciliation - Ensure lead and case data from external partners is collected, reviewed, and reconciled into Salesforce accurately and on time - Set the standard for what "reconciled" actually means and hold the team to it — close enough is not reconciled - Be the internal expert on how partner data flows — the person everyone calls when something doesn't add up - Track pending and aging cases proactively so nothing slips past acceptable thresholds unnoticed Own Document Collection - Drive document collection from external partners against defined targets and deadlines - Hold partners accountable for providing the data you need — chase it down, don't wait on it - Partner non-responsiveness is a problem you solve, not an excuse you report Lead the Team - Direct prioritization of the team's work week to week — decide what gets worked first and why - Set clear expectations for every person on your team and hold them accountable to the work, not just the schedule - Coach in real time and have direct accountability conversations the moment performance dips — not at the next review - Be a player-coach — carry accounts and get into the data yourself when the team needs it Manage the Function Like a Project - Sequence recurring monthly work against hard deadlines and know status on every workstream at any given moment - Treat this as a function you're building to be the best version of itself, not a set of tasks to maintain - Identify and fix process gaps before they become recurring problems Communicate and Solve Problems - Be ready to answer executive-level questions on numbers and status at any time — you should never be caught flat-footed - Headline first, every time: here's the problem, what I tried, my recommendation, what I need from you - Back every position with data — show your work What You Bring Required: - 3–5 years in operations, data reconciliation, or a role where accuracy and partner-facing coordination were core to the job - Has managed a team — set expectations,