Manager, Quote to Order

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for a Manager - Quote to Order to join our team. This role based in San Jose, CA, or remote Canada, will be reporting to the Director, CRM Applications in the IT Business Applications department. We are looking for a dynamic and self-driven leader to manage and advance our Quote-to-Order function, driving operational excellence and continuous improvement across Configure, Price, Quote (CPQ) processes and systems. In this role, you will closely collaborate with Sales Operations, Deal Desk, Finance, Pricing and direct a team to shape scalable, reliable solutions that elevate the seller experience, strengthen revenue operations, and enable seamless quote-to-cash execution.

What you’ll do (Role Expectations)

- Partner with business stakeholders to build a long-term strategy and systems roadmap supporting Quote-to-Order, proactively managing priorities and feature backlogs

- Prioritize and groom sprint backlogs to capture user requirements, provide application support, and drive enhancements on the Salesforce CPQ platform

- Align with go-to-market business leaders to understand growth strategies and optimize processes through experimentation, prototyping, and feature development

- Build, direct, mentor and coach team members to drive high performance, professional development, and operational excellence

Who You Are (Success Profile)

- You thrive in ambiguity and are comfortable building the path as you walk it, viewing unstructured environments as opportunities to create meaningful impact.

- You act like an owner with a strong bias for action, navigating seamlessly between high-level strategy and hands-on execution.

- You are a high-trust collaborator who embraces candor, clarity, and continuous feedback to build trust and elevate team performance.

- You operate with urgency, balancing speed and quality to deliver high-impact results in a fast-paced environment.

- You are data-driven, leveraging analytics and evidence rather than assumptions to guide decisions and optimize outcomes.

What We’re Looking for (Minimum Qualifications)

- Strong experience with Quote-to-Order processes, including NPI, CPQ operations and applying an architectural mindset when proposing solution designs

- Proven ability to lead operational support, business-critical enhancements, process improvements, and author business requirements and solution designs

- Success in managing product and sprint backlogs to ensure teams deliver high-priority projects with exceptional quality

- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

- 3+ years managing direct reports, including analysts, and QA engineers, with a proven track record of establishing quality standards

- Ability to thrive in a fast-paced, dynamic environment using Agile methodologies and stro