Manager, Provider Global Operations - Remote✦ anywhere

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit .
Job Summary:

The Manager of Global Operations has an overall responsibility for ensuring their required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Global Operations ensures objectives, principles, values, mission and foundation are represented with Global partners. The position also supports global operational activities that are focused on the achievement of company-wide operational goals. The Manager of Global Operations will do so with an emphasis on global partner engagement, relationship development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability. The Manager of Global Operations will work closely with the Director of Provider Global Operations, the Director of Automation and Globalization and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.
Essential Job Functions:
Global Account Management Support

- Support Sales and Customer Service activities directed at new Clients/Prospects with RFP responses and internal/external meetings

- Support the identification and transition of existing Onshore clients to Global clients

- Support daily/weekly/monthly/quarterly Client Review calls with feedback and direction for Global Partners

Global Operational Support

- Respond to and resolve escalated Client/Requester issues

- Support Inventory Management initiatives

- Partner with Director Provider Global Ops to create and manage goals relating to Productivity and Quality for Global Partners

- Quality Control – Perform Analysis and Administer Actions Plans and Training.

- Queue Management – Perform Analysis and Administer Corrective Actions/Training

- Provide Training Support to Global Partners both in country and virtually

- Analysis of endangered accounts and creation of action plans to address problems/account feedback

- Chase Activities
- Monitor, manage and establish new additions

- Communicate effectively to all CHASE team members

- Complete Chase Activities ahead of Deadlines.

- Ensure Global Partners have adequate Credentials to match inventory and production plans. If not adequate, work to resolve with client, CS, Ops teams

- Support Technical events that occur.

- Manage and Support SOP Documentation for all Global Accounts

Organizational Leadership

- Model Sharecare ’s core values of Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability and Innovation to Global Partners

- Operate within the Global Team to achieve goals and objectives quickly, efficiently and profitably

- Possess strong communication and training skills to deliver feedback and direction on how to improve Global operations

- Communicate essential updates to internal and external stakeholders

- Collect and assess documentation required to successfully transition regional operations activities to global according to deadlines set forth by Director of Provider Global Operations

- Measure global performance to objectives established by Director of Provider Global Operations

Financial Management

- Continually seek new opportunities to advance Sharecare ’s transition plan and achie