Manager, National Risk & Quality Solutions - NCQA

Job Description

Job Summary

Leads and manages Quality Systems performance managers, demonstrating accountability for people performance, delivery outcomes, and execution of quality system initiatives. Oversees a portfolio of quality data and performance improvement activities, ensuring teams are resourced, aligned, and operating in accordance with quality strategies, regulatory requirements, and enterprise priorities.
Job Duties

- Manages the Quality Systems team, including setting expectations, monitoring performance, providing coaching and feedback, and ensuring alignment with quality strategies and department specific goals.

- Supports the annual quality data submission process, including National Committee for Quality Assurance (NCQA) and state regulatory submissions.

- Manages, designs, and develops data-focused strategies to improve completeness and accuracy of data ingestion activities including supplemental and Health Information Exchange (HIE) data.

- Collaborates with corporate quality leaders and health plans to improve program performance by supporting development of meaningful reporting and analytics including but not limited to: quality rate trending and forecasting, provider quality performance, Consumer Assessment of Healthcare Providers and Systems (CAHPS) and other survey analytics, and health equity.

- Oversees development of quality project plans and schedules, assigns resources, and ensures deliverables are met on time, within scope, and in compliance with regulatory requirements.

- Identifies potential barriers to quality project plans and develops mitigation strategies.

- Ensures complex problems are addressed and resolved by the team through effective prioritization, escalation, and cross-functional collaboration.

- Draws actionable conclusions and collaborates with cross-functional teams to present recommendations/solutions to identify quality issues.

- Conducts regular quality-related reviews and audits to maintain high standards of performance.

- Addresses issues/discrepancies promptly to ensure quality program success.

- Develops data quality strategies and solutions to close quality care gaps.

- Communicates effectively and consistently with leadership and key stakeholders regarding portfolio status, risks, dependencies, and recommended remediation approaches.

- Fosters a collaborative and high-performing team and promotes professional development and knowledge sharing within the team.

- Hires, trains, develops and manages team; demonstrates accountability for team performance and achievement of quality department-specific goals.

Job Qualifications
REQUIRED QUALIFICATIONS:

- At least 7 years of program/project management experience in quality, including experience supporting HEDIS activities targeting and reporting, or equivalent combination of relevant education and experience.

- At least 1 year of management/leadership experience.

- Comprehensive mastery of the drivers of value in managed health care, and in-depth knowledge of quality and the health care industry.

- Extensive knowledge and mastery of the nuances of health care claim elements including: Current Procedural Terminology (CPT), CPT Category II (CPTII), Logical Observation Identifiers Names and Codes (LOINC), Systematized Nomenclature of Medicine - Clinical Terms (SNOMED), Healthcare Common Procedure Coding System (HCPS), National Drug Code (NDC), CVX Codes (CVX), National Provider Identifiers (NPIs), and Taxpayer Identification Numbers (TINs).

- Experience running queries in Microsoft Azure or Structured Query Language (SQL) server.

- Ability to assess impact cross-functionally, identify costs/benefits to upstream and downstream stakeholders, and solution benefits to multiple business areas.

- Intellectual agility and ability to simplify and clearly communicate complex concepts.

- Proficiency with data analysis, manipulation, interpretation, and reporting.

- Strong quantitative aptitude, critical-thinking, problem-solving, and analytical skills.

- High attention to detail and organizational skills.

- History of partnering with various levels of leadership across complex organizations, and ability to work cross-collaboratively in a highly matrixed organization.

- Strong verbal, written and presentation communication skills.

- Microsoft Office suite (including Excel) and applicable software programs proficiency, and ability to learn/navigate new software programs.

PREFERRED QUALIFICATIONS:

- Experience leading in a cross-functional, highly matrixed organization, preferably within a managed care organization supporting Medicaid, Medicare, and/or Marketplace programs.

- History of excelling in roles impacting quality.

- Advanced knowledge/experience related to National Committee for Quality Assurance (NCQA), Healthcare Effectiveness Data Information Set (HEDIS), Centers for Medicare and Medicaid Services (CMS), and state-specific regulatory submission requirements.

- Microsoft Azure Databricks and SQL mastery.

- Project Management Professional (PMP).

- Six Sigma Green Belt or Black Belt certification, and/or comparable coursework.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Originally posted on Himalayas