Manager IT ServiceNow Platform

Department:

12214 Enterprise Corporate - IT Service Management Status:

Full time Benefits Eligible:

Yes Hou rs Per Week:

40 Schedule Details/Additional Information:

Business Hours - Monday through Friday

Pay Range:
$63.45 - $95.20 Major Responsibilities:

- Responsible for the day-to-day operations of the ServiceNow platform, ensuring its stability, performance, scalability, and upgradability

- Works closely with business stakeholders to understand their requirements and translate them into technical solutions on the platform

- Consults with users to identity, evaluate and formulate strategies to deal with opportunities for improvement. Manages and provides support for changes/enhancements ensuring proper analysis, testing, change management and user input processes are followed

- Executes the strategy of the ServiceNow platform while advocating for the value of the platform as a critical technology platform within the organization

- Identifies areas of process improvement and automation within the platform while implementing solutions utilizing best practices and ensuring compliance with organization standards

- Oversees the development, execution, administration, and evaluation of system processes and mechanisms to support the mission, vision, values, and strategic initiatives

- Oversees end-to-end implementation of ServiceNow solutions, ensuring they are configured to meet industry standards

- Oversees relationships with external vendors and partners, ensuring effective collaboration, adherence to service agreements, and timely issue resolution

- Defines and tracks key performance indicators to measure the effectiveness and success of the ServiceNow platform

- Designs and directs the work of the team(s). Selects, coaches, and develops team(s). Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.

- May develop and/or recommend operating and capital budgets and controls expenditures within approved budget objectives.

- Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:
- None

Education Required:
- Bachelor’s degree or equivalent knowledge in Computer Science, Business Administration, or related field

Experience Required:
- 3 years of experience in information technology and ServiceNow within a complex environment. 1 year of management experience in project management and managing multi-discipline work teams.

Preferred remote locations in IL, WI, NC, GA

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
No relocation, No Sponsorship or transfer of visa for this position.
Knowledge, Skills & Abilities Required:

- ​Experience with systems design and development from business requirements analysis through day-to-day management, and advanced project management skills.

- Demonstrated knowledge of enterprise organizational structures/workflow and business system architecture and technology

- Ability to interact and work through technical requirements with clients to formulate project design and implementation requirements

- Demonstrated negotiation and facilitation skills and ability to explain/communicate technical design decision to customers

- Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner

- Knowledge of effective best practice in information systems operations, regulations, and guidelines

- Skills and demonstrated experience in establishing excellent working relationships and pa