Manager, Inside Account Management

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group , the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.
Responsibilities

Lead the Machine. Scale the Model. Drive Portfolio Performance.

ALTOUR is evolving how we manage lower-touch clients through a centralized, process-driven and technology-enabled inside account model. The Manager, Inside Account Management leads this critical function - serving as both player and coach. they manage the performance of a pooled team of Inside Account Managers (IAMs), while also contributing to the direct delivery of service, communication, and commercial oversite.

This role requires hand-on leadership: monitoring day-to-day execution, reinforcing standards, supporting process discipline, and escalating strategic opportunities. You'll work closely with Sales, Souring, commercial Operations, and the broader Account Management leadership team to ensure the IAM function delivers value, retention, and growth at scale.

- Lead a pooled team of Inside Account Managers to deliver consistent, structured service across a portfolio of Inside-tier clients

- Act as a player-coach -- managing both team performance and a portion of account activity directly as needed

- Implement, monitor, and improve workflow adherence, service levels, and use of automation across the IAM function

- Track team KPIs, customer satisfaction, and delivery standards--providing coaching and feedback to individuals

- Partner with Commercial Operations and Sales to identify process improvements and technology enhancements

- Escalate high-potential or high-risk accounts to VP or relevant stakeholders for evaluation or support

- Contribute to team hiring, onboarding, documentation, and culture-building

- Provide reporting, feedback, and insight to drive continuous improvement of the IAM model

Qualifications
What You'll Bring

- Experience managing or mentoring a team in customer-facing, commercial, or operations function

- Strong background in account management or client services, ideally in a low or no-touch engagement model

- Comfort working with CRM tools, reporting dashboards, automation systems, and structured engagement workflows

- Proven ability to manage performance metrics and drive team-based delivery

- Clear communicator and motivator -- able to align a team around goals and service expectations

- Hands-on, detail-oriented, and unafraid to dive into processes or account issues directly when needed

- Experience in corporate travel, SaaS, or scaled B2B service environments preferred• Hands-on, detail-oriented, and unafraid to dive into processes or account issues directly whenneeded

Working at ALTOURThis role is key to delivering the future of scalable account management. You’ll lead a team built onefficiency, consistency, and performance—and ensure that every customer in the Inside tierreceives excellent service without unnecessary complexity. If you're passionate about structure,metrics, people leadership, and continuous improvement, this is the role where your impact can befelt across a high-volume client base.
PAY AND BENE