LMS Support Specialist (Customer Success Advisor) - Temporary

HSI is seeking an LMS Support Specialist (Customer Success Advisor) - Temporary to join our Industrial Skills team. This role serves as a primary point of contact for customers using our Learning Management System (LMS), helping administrators and users navigate the platform, resolve issues, and maximize the value of their training programs.

The primary focus of the role is customer support, LMS administration, troubleshooting, customer training, and ongoing client assistance. We're looking for someone who enjoys solving problems, helping customers succeed, and delivering a high-touch service experience.

The ideal candidate has experience supporting software platforms, learning management systems, or web-based applications and can communicate effectively with customers of varying technical skill levels.

Schedule: Full-Time, Monday-Friday
Employment Type: Temporary (approximately 4 months; extension possible based on business needs)
What You'll Do
- Serve as the primary day-to-day point of contact for LMS administrators and customer users.
- Support customer questions related to LMS navigation, functionality, reporting, user management, permissions, and system configuration.
- Troubleshoot access issues, password resets, reporting questions, and other platform-related concerns.
- Deliver exceptional customer support with professionalism, patience, responsiveness, and attention to detail.
- Educate and guide customers on LMS functionality, helping them become more confident and self-sufficient users.
- Assess customer issues and determine when concerns can be resolved directly versus escalated to Product, Development, Customer Service, or other internal teams.
- Create, document, track, and follow up on support cases to ensure timely resolution.
- Gather relevant information and clearly communicate technical issues to internal stakeholders.
- Collaborate with Sales, Customer Service, Product, Development, and other cross-functional teams to support customer success.
- Maintain accurate documentation of customer interactions, requests, and issue resolution status.
- Assist with LMS implementations, onboarding activities, customer training, and ongoing platform support.
- Share customer feedback and identify opportunities to improve processes and the overall customer experience.