Customer Success Manager I

HSI is a leading provider of innovative training, safety management, and compliance solutions. We empower businesses to create safer workplaces, develop their workforce, and meet regulatory requirements through cutting-edge technology and content.

As a Customer Success Manager I (CSM I), you will serve as a trusted advisor to our customers, helping them maximize the value of our solutions while supporting their safety, compliance, and operational goals. You will build strong client relationships, drive product adoption, and partner cross-functionally to deliver an exceptional customer experience.

Location: US-based Remote
Key Responsibilities
- Manage and grow relationships with assigned customer accounts, acting as the primary post-sale point of contact
- Develop and execute customer success plans focused on adoption, retention, and long-term value realization
- Identify opportunities for account growth, expansion, and increased platform utilization
- Partner with Sales, Support, Product, and Implementation teams to resolve customer challenges and drive successful outcomes
- Conduct regular business reviews and customer check-ins, providing insights, recommendations, and ROI-focused guidance
- Monitor customer health metrics and proactively address risks to retention or engagement
- Maintain strong renewal performance while contributing to upsell and expansion goals
- Advocate for customer needs internally and provide feedback to support continuous product and process improvement