Customer Success Manager - Small Business

Drive Growth Through Outstanding Client Partnerships at HSI

Are you energized by helping clients unlock the full potential of innovative solutions? Join our dynamic team at HSI where you'll shape the success stories of organizations committed to workplace safety and compliance.

Your Impact

As a Customer Success Manager-Small Business at HSI, you'll be the trusted advisor our clients count on. You'll drive retention, growth, and satisfaction by helping organizations transform their EHS and compliance programs. This is your chance to make a real difference in workplace safety while building a rewarding career.

What You'll Do
- Partner with clients to develop and execute strategies that maximize their ROI
- Build lasting relationships with key stakeholders across client organizations
- Champion customer needs across HSI teams to drive continuous improvement
- Maintain an impressive 95%+ net retention rate through proactive engagement
- Drive account growth by identifying and securing expansion opportunities
- Share customer insights that shape our product roadmap
- Master our suite of solutions to become a trusted technical advisor

What Success Looks Like
- Your clients consistently renew and expand their partnerships with HSI
- You're meeting or exceeding quarterly revenue targets
- Organizations see measurable improvements in their safety programs
- Your feedback drives meaningful product enhancements
- Clients view you as an extension of their team

What Makes You Stand Out
- You're naturally curious and love learning new technologies
- You thrive in fast-paced environments and own your outcomes
- You balance strategic thinking with tactical execution
- You're organized, detail-oriented, and always prepared
- You build trust through reliability and expertise