Lead Trainer

Overview

As part of the Cotiviti Interoperability University team, this senior-level role specializes in training delivery for Cotiviti proprietary enterprise solutions and technologies for Interoperability solutions. This role is responsible for the development and delivery of Cotiviti ’s proprietary technical training programs with a strong focus on customer training delivery, enabling Cotiviti healthcare payer enterprise customers to adopt and maximize the value of our cloud-based and AI/ML powered software solutions through engaging, high-impact learning experiences delivered across virtual and blended formats.
Responsibilities
Customer Training Delivery

- Own and deliver instructor-led and virtual customer training programs on unique Cotiviti Interoperability Smart Trading and Encounter Management products, features, and workflows for enterprise clients to include the following Cotiviti courses:

1. Interoperability Onboarding
2. Smart Trading Boot Camp
3. Edifecs Smart Trading, Spec Builder

4. Edifecs Smart Trading, Map Builder Fundamentals

5. Edifecs Smart Trading, Advanced Map Builder
6. Edifecs Smart Trading Platform

7. Edifecs Smart Trading, X-Engine Fundamentals

8. Edifecs Smart Trading, XEngine Server Fundamentals

9. Edifecs Smart Trading, Transaction Management

10. Edifecs Smart Trading, Trading Partner Management

11. Edifecs Application Manager (EAM) Cloud Repository Integration
12. Guideline Editor Basics (X12/HIPAA)
13. Data Analyzer X12 Transactions

14. Linking Transactions in Transaction Management

15. Encounter Management 9.x Fundamentals

16. Medicare Advantage Organization Knowledge Pack
17. California Knowledge Pack
18. New York Knowledge Pack
19. 277DRA Acknowledgement

20. Encounter Management 9.3 Mass Correction Business View
21. Encounter Management -Analytics 9.4

- Conduct training needs assessments with customer stakeholders to design, develop and deliver customized content format and depth such as role playing, simulations, team exercises, group discussions, videos, or lectures to US Healthcare payer leaders and their IT, support, trainers and business operations teams adopting and upgrading Cotiviti Interoperability solutions.

- Manage post-training evaluations, collect feedback, generate learning analytics reports, and share insights with customer success teams.

- Serve as the primary training point-of-contact for assigned customer accounts, directing the training activity integrated with Cotiviti Delivery excellence Framework (DEF) to build and maintain trusted relationships with client leaders, learners, customer trainers and support teams.

Cotiviti Staff Training Delivery

- Own and deliver instructor-led and virtual staff training programs on unique Cotiviti Interoperability Smart Trading and Encounter Management products, features, and workflows for enterprise clients,

- Onboard new-hire staff and cross-train staff with unique Cotiviti Interoperability Smart Trading, and Encounter Management training programs that prepare learners from across the company to perform their roles including Cotiviti Interoperability quarterly Boot Camp.

- Conduct training needs assessments with internal stakeholders to design, develop and deliver customized content format and depth such as role playing, simulations, team exercises, group discussions, videos, or lectures to US Healthcare payer leaders and their IT, support, trainers and business operations teams adopting and upgrading Cotiviti Interoperability solutions

- Manage post-training evaluations, collect feedback, generate learning analytics reports, and share insights with customer success teams.

- Serve as the primary training point-of-contact for assigned customer accounts, directing the training activity integrated with Cotiviti Delivery excellence Framework (DEF) to build and maintain trusted relationships with client leaders, learners, customer trainers and support teams.

Cotiviti Product Certifications

- Lever