Lead Software Engineer (Remote, United Kingdom)

Job Summary:

JOB DESCRIPTION – Lead Software Engineer, TM1 Marketing & APIs
Location: Remote, United Kingdom
Division: TM1 Marketing & APIs

Contract Terms: Permanent, 40hours per week
THE TEAM

The TM1 Marketing & APIs team is Ticketmaster’s marketing team producing systems to allow our clients to unlock the power of data to make decisions regarding marketing to our fans.
THE JOB

Ticketmaster Marketing team is looking for an experienced, motivated, and self-driven candidate who can contribute towards various aspects of taking our offering to the next level and building out our new API systems to provide data to our marketing partners and clients. This involves design, development, and production support of the systems as well as working with product teams and other engineering teams in shaping the future of the application.

Now is an exciting time to join the team and make a real difference as well as showcase your design and architecture skills as we shape the next generation of data in ticketing with intelligent profile, AI initiatives, integration with various components of the TM ecosystem, and overall, building a world-class system. If you are the sort of person that enjoys a fast-paced work environment, is able to quickly pick-up cutting-edge technologies and product concepts, and has the desire to experiment with and evaluate new technological paths forward, this is the role for you.
WHAT YOU WILL BE DOING

- Design and develop new systems and implement enhancements to existing systems, breaking down complex problems into essential components and building efficient solutions.

- Work with product teams to gather and understand requirements, discuss approaches, design solutions based on the requirements and create design documents for implementation keeping in mind costs, capacity, shelf-life and choosing the right tools and technologies.

- Design and develop high-traffic, large scale software applications as a full-stack developer - systems ranging from front-end UI, web and API services, data models and data flow processes, infrastructure for deploying and long-term maintenance of the systems.

- Design and develop peripheral systems and processes - monitoring and alerting services, automated build and deployment pipelines, systems for gathering application performance metrics, ensuring efficiency in cost.

- Ensure best practices in system development ranging from test coverage, use of enterprise standards, adherence to target architecture, high-availability and scalability, low latency, and fault-tolerance, thus ensuring delivery of high-quality systems.

- Create detailed documentation on systems as well as processes ranging from checklists for onboarding new hires, comprehensive overview of systems, runbooks for developing, monitoring and troubleshooting system issues and recommendations on future improvements.

- Own solution design discussions and meetings to ensure systems are aligned in the bigger scheme of things. Also evaluating new tools and technologies for feasibility, cost and subsequent use in the company and teams

- Leading teams in development of new systems and new initiatives by executing the duties mentioned above as well as guiding, mentoring and in general helping team members in learning applications, technologies, best practices and processes. Reviewing code for quality, correctness and efficiency.

- Owning project delivery from a day-to-day standpoint – participating in daily agile stand-ups, escalating blockers to stakeholders, ensuring timely completion of tasks & overall project & spring goals. Communicating updates to stakeholders and working with them on timelines.

- Recognized as a subject matter expert who shapes technical standards and practices beyond the immediate team.

- Influences technical strategy and roadmaps through collaboration with other Tech Leads, architects, product teams, and senior stakeholders.

- Drives adoption of reusable engineering patterns and improv