Lead Cloud Integrations Engineer

The Role:
11:11 is looking for an experienced Lead Cloud Integrations Engineer in supporting and guaranteeing a positive migration experience for all 11:11 clients. This position is responsible for the planning, provisioning, migration and optimization of our organization’s cloud-based Customers. The Lead Cloud Integrations Engineer will drive customer success through effective integration and strong customer relationship management. This position will require a person with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Manager of Cloud Integrations.

Responsibilities:

- Deliver migration services to meet 11:11 Systems ’ integrations strategy to customers.

- Provide feedback to leadership as necessary to ensure that escalated tickets are prioritized and triaged as appropriate.

- Triage incoming requests for 11:11 Systems ’ migration strategy and plan out technical requirements with the team.

- Act as a technical lead for the Cloud Integration team to resolve customer migration / integration problems.

- Escalate and work alongside teams within 11:11 Systems , e.g. Operations, Infrastructure, Development etc.

- Practice extreme ownership of project ticket(s) within area of responsibility

- Follow 11:11 Systems ’ best practices for service management

- Deliver superior customer service while maintaining professional relationships

- Own ticket escalations and ensure that it is followed on a consistent basis.

- Ensure that migration-related incidents and problems are mitigated

- Collaborate with vendors for support needs.

- Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner

- Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments.

- Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values.

- Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies.

- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.

- All other duties as assigned

Qualifications:

- Bachelor’s degree in a related field or equivalent work experience required.

- 4+ years recent experience as a technical, hands-on, enterprise VMware administrator.

- Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

- Working experience managing scalable, highly available, mission critical virtualized VMware infrastructures

- Experience should include implementing and managing multiple virtual environments

- Solid understanding of and experience with virtualization technologies, such as VMware, OpenStack, AWS, etc.

- Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS

- 4+ years of experience as a technical support representative with extensive hands-on troubleshooting

- Excellent communicator, high energy, positive attitude, aptitude for professional growth

- Must be detail and goal-oriented with demonstrated technical knowledge and consultative skills

- Ability to pursue positive outcomes for assigned tasks independently

- Must be able to work in assigned country without a visa sponsorship.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Originally posted on Himalayas