L1/L2 Salesforce Administrator

Job Title: Salesforce Administrator (Remote)

About the Client:  Our client is a long-standing company that provides technology solutions to businesses across the U.S. They focus on making tech easier to manage by offering reliable support and practical services tailored to each client's needs. With decades of experience and a strong team of experts, they've built a reputation for helping organizations work smarter and more efficiently.

Overview:  We are looking for an energetic Salesforce Administrator to join our existing Salesforce Application Administration team.
You'll stay busy participating in activities that include system administration, user support, project management, business analysis, and development of our evolving Sales and Service Cloud environments. This individual will work closely with internal stakeholders to understand business needs, define system requirements, and deliver solutions that align with company objectives. The Salesforce Administrator serves as a subject matter expert and internal consultant, providing both system administration and strategic guidance to drive productivity and operational success. The Application Administration team is responsible for the system administration, user maintenance & support, and in-app development of Marco's core line-of-business applications. This is a full-time position that works Monday-Friday.

Responsibilities :

- Maintain and support our Salesforce instance with 400+ users in Sales & Service Cloud

- Perform administrative functions including user maintenance (profiles, roles & permission sets), reports & dashboards, custom objects & fields, page layouts, record types, deploying change sets and other system administration tasks

- Create & maintain automation processes using flows, approval processes, validation rules

- Discover the why using your business analysis skills to gather detailed requirements from business users for process improvements through Salesforce

- Act as the primary escalation point for end-user Salesforce support and platform administration, coordinating with AppDev, IT Operations, and IS Support when necessary

- Participate in the prioritization of enhancements and user acceptance testing of Salesforce projects

- Collaborate with business teams and leadership to define and support the Salesforce roadmap:

- Advocate for platform best practices and scalability.

- Promote Salesforce features and capabilities that align with evolving business needs.

- Research and recommend new tools or apps within the Salesforce ecosystem. Plan for upgrades, prepare for seasonal releases, and collaborate with teammates and sales leaders on the Salesforce roadmap

- Record activities in our ticketing system, including documentation of support & system changes/customizations

- Conduct end-user training and create documentation for new features or updates

- Perform other related duties as assigned

Qualifications:

- Advanced Administrator (ADM-211), Platform App Builder, or other Salesforce Certifications

- Proven experience with Salesforce technologies such as Flow and Lightning App Builder

- Experience with Service Cloud, Sales Cloud, Revenue Intelligence, Hubspot

- Experience using Data Loader and SOQL

- User, sharing and permissions management utilizing profiles, permission sets, and public groups

- Knowledge of Apex and Visualforce pages

- Microsoft Excel experience utilizing formulas to clean data

Skills:

- Admin Certification

- Bachelor's degree in Information Systems, Business, or related field

- 3+ years of Salesforce administration experience or equivalent combination of education and relevant experience

- Troubleshooting, Analytical and Debugging skills

- Solid understanding of workflow and data relationships

- Strong communication skills, working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of the organization

- Excellent organizational and time/task management skills

- Flexibility – the ability to deal with frequent change, delays, or unexpected events

- Ability to identify and resolve problems in a timely manner

- Initiative – Be a self-starter. Don't wait to be told what to do when you see a problem, however if you can't resolve it yourself, use resources to find someone who can

- Technical aptitude with solid understanding of the co-relationship between technical tools and business process

Schedule: Monday–Friday, 8:00 AM–5:00 PM CT
Setup: Remote
Why Join STAFFVIRTUAL ?

- Competitive compensation and benefits package
- HMO Day 1 + FREE dependent coverage

- Allowances

- Attendance bonus

- Paid time offs

-
Company-provided work setup (laptop, monitor, accessories)

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Training, career growth, and global exposure

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A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL !

Originally posted on Himalayas