Key Customer Manager

As a Key Customer Manager (KCM) , you will play a pivotal role in shaping the future of robotic surgery across the DACH region. Working with leading hospital networks, university hospitals, and academic medical centers, you will build strategic partnerships, develop innovative surgical programs, and drive the sustainable growth of robotic surgery across your accounts.
Roles and responsibilities:

- Own the long-term development strategy for a portfolio of high-priority accounts, including IDNs, university hospitals, and academic centers across Germany, Austria, and Switzerland

- Build trusted, lasting relationships with executive, clinical, operational, and financial stakeholders

- Establish structured account governance, including executive steering committees, strategic business reviews, and clear performance milestones to drive accountability and progress

- Partner with customers to design, launch, and scale new robotic surgery programs tailored to their clinical and strategic priorities

- Support customers in continuously improving program performance and evolving toward recognized centers of excellence

- Identify and develop opportunities to expand robotic surgery into new clinical areas and care settings

- Cultivate strong relationships with teaching hospitals, residency and fellowship programs, key opinion leaders, and professional medical organizations

- Support academic partners in building structured robotic surgery education and training pathways that align with their broader institutional goals

- Develop long-term capital expansion strategies in line with customer priorities, program maturity, and growth potential

- Clearly articulate the clinical, operational, and economic value of robotic surgery programs to support customer investment decisions and business cases

- Serve as the central coordinator across internal teams — including Sales, Marketing, Clinical & Medical Affairs, and other functions — to ensure seamless, aligned execution of account strategies

- Contribute customer and market insights to shape broader DACH and regional strategies

- Bachelor’s degree or equivalent experience required.

- Minimum of 7 years’ experience in the medical device industry.

- Proven track record in strategic account management, preferably in medical devices, surgical robotics, or a related healthcare field

- Strong ability to engage and influence senior stakeholders across clinical, operational, and executive levels

- Experience developing and executing complex, multi-stakeholder programs within hospital or health system environments

- Excellent communication, facilitation, and project coordination skills

- Comfortable operating in a matrixed, cross-functional organization

- Fluency in German and English; strong knowledge of the DACH healthcare landscape is a significant advantage

Wir schätzen jede Person in ihrer Individualität – unabhängig von Geschlecht, ethnischer oder sozialer Herkunft, Religion, besonderen Bedürfnissen, Alter oder sexueller Identität. Diskriminierung hat bei uns keinen Platz.

Haftungsausschluss für US-Exportkontrollen : In Übereinstimmung mit den U.S. Export Administration Regulations (15 CFR §743.13(b)) können einige Positionen bei Intuitive Surgical US-Exportkontrollen für potenzielle Mitarbeitende unterliegen, die Staatsangehörige von Ländern sind, die derzeit einen Embargo- oder Sanktionsstatus haben.

Bestimmte Informationen, die Sie im Rahmen der Bewerbung angeben, werden verwendet, um festzustellen, ob Intuitive Surgical (i) in Ihrem Namen eine Exportlizenz von der US-Regierung einholen muss (das Lizenzierungsverfahren der Regierung kann bis zu sechs Monate dauern) oder (ii) einen Technology Control Plan (TCP) implementieren muss (verlängert den Einstellungsprozess in der Regel um 2 Wochen).

Für alle Positionen bei Intuitive , die Exportkontrollen unterliegen, steht ein endgültiges Angebot unter dem Vorbehalt, dass vor dem geplanten Eintrittsdatum eine genehmigte Exportliz