Junior Technical Support Specialist

We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn't work as expected, and you find out why and fix it. It's a great opportunity for someone who enjoys digging into how things work, likes solving puzzles, and wants to grow in a friendly international team. You'll work in a small team of two, closely with the team lead.
Requirements

- 1+ year of experience in technical or customer support

- Strong logical and analytical thinking

- Readiness to work with large volumes of technical data

- Excellent written communication skills

- Comfort with regular, repetitive, and routine tasks, with attention to detail and patience

- Genuine interest in the technical side of the product and in finding the root causes of errors

- Open, friendly, and easy-going communication style

- English level B1 (Intermediate) or higher, since you'll regularly communicate with international colleagues

Nice to have:

- Basic SQL knowledge

- Experience with Jira and CRM systems

- Familiarity with tools like Postman, Grafana, or Kibana

- Experience in travel tech or B2B products

Benefits
- Flexible schedules and opportunity to work remotely.

- Ambitious and supportive team who love what they do, appreciate each other, and grow together.

- Internal programs for adaptation and training, development of soft skills, and leadership abilities.

- Partial compensation for participating in external training and conferences.

- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.

- Corporate prices on hotels and travel services.

- MyTime Day Off - an extra non-working day without loss of compensation.

Originally posted on Himalayas