Junior BA/Support

- Should have problem solving, decision making and analytical skills

- Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus

- Ability to do user training

- Ability to conduct quality assurance testing

- Basic knowledge in MySQL or basic SQL scripting

Requirements

- Computer Science or any IT-related course

- Minimum of 2-3 year experience

- Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.

- Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client

- Knowledge on any service or helpdesk management system is a plus

- Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently

- Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual

Benefits

- Allowances

- Health Insurance,

- Hospitalization Insurance

- Accident Insurance

Originally posted on Himalayas