JO-20253: Sales Specialist

This is a remote position.
General Description

We are seekinga results-driven and strategic Sales Specialist with solid experience in the outsourcing industry and proven team leadership skills. The ideal candidate will be responsible for generating new business, managing a pipeline of prospects, and leading a small team to achieve sales goals. This role requires strong communication, a deep understanding of the outsourcing market, and a passion for helping businesses grow through tailored outsourcing solutions.

Job Responsibilities 1. Cold Emailing: - Personalize and tailor email communications to prospective clients based on their needs and business objectives.

2. Outbound Calling & Cold Calling:
- Engage in outbound calling to potential leads with the goal of setting up appointments and closing sales.

- Perform cold calling to prospect for new business opportunities.

- Address client objections and provide persuasive information to convert leads into customers.

3. Sales Development:
- Identify and pursue new sales opportunities within the outsourcing market.

- Develop and implement strategies for identifying and engaging prospective customers.

- Use a consultative approach to understand customer needs and align solutions with their requirements.

- Collaborate with marketing and other departments to fine-tune sales material and approach.

- Conduct in-depth research on industry trends, customer preferences, and competitor activities to identify new services opportunities.

- Utilize research insights to develop and implement sales strategies that align with market demand.

4. Lead Generation & Appointment Setting:
- Identify potential leads through research, networking, and cold outreach.

- Qualify leads and schedule appointments for meetings with key decision-makers, highlighting the value of our outsourcing solutions and customized service offerings.

- Manage CRM tools to track and nurture leads through the sales funnel.

5. Digital Marketing:
- Advise on digital marketing material content, call-to-action, and style

- Propose different strategies for lead generation other than cold calling or telemarketing.

6. Team Management:
- Supervise and support junior sales staff and ensure they meet their targets.

- Provide training and mentorship to new team members on sales best practices and customer service.

- Coordinate with internal teams to ensure a smooth sales process.

7. Customer Support:
- Provide timely and effective customer support, answering queries and resolving issues.

- Ensure clients have a positive experience throughout the sales cycle and post-sale support.

- Act as a liaison between customers and the technical team to resolve service-related inquiries.

8. Quality Analysis: - Monitor and evaluate the quality of sales interactions and customer engagements.

9. Service Knowledge & Operational Learning:
- Stay informed about the range of services offered, process flows, client-specific requirements, and industry best practices.

- Effectively communicate service details to clients, adapting explanations to suit varying levels of customer understanding.

10. Sales Execution & Closing Deals:
- Close sales deals through negotiation and clear communication.

- Meet and exceed monthly and quarterly sales targets.

- Develop strong, long-lasting relationships with customers to ensure repeat.

Requirements

- Education:Bachelor’s degree in Business, Marketing, or a related field preferred.

- 3+ years of sales experience specifically in the outsourcing industry , with a proventrack recordof success in lead generation.

- Coldcalling andclosing deals.

- Ability to learn quickly and communicate technical specifications.

- Strong interpersonal and communication skills.

- Ability to work independently and within a team.

-
Proficiency in CRM systems and sales software such as Zoho .

- Analyze sales data and generate reports analytics

- Utilize CRM systems to automate follo