ITAD Administrative Operations Manager
ITAD Administrative Operations Manager – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago , one of our clients is hiring an ITAD Administrative Operations Manager to own, organize, and improve the administrative infrastructure supporting a growing IT Asset Disposition (ITAD) organization.
This is a manager-level operations role , not a traditional administrative assistant position.
You’ll take ownership of systems across:
- Client onboarding and CRM administration
- Compliance and regulatory documentation
- Invoicing and billing workflows
- Shipping and freight records
- Vendor documentation
- HR administration
- Process improvement and documentation
The focus is not simply completing administrative tasks. You’ll be responsible for building structure, improving workflows, maintaining accuracy, and creating scalable administrative systems as the organization grows.
If you’re highly organized, systems-driven, and experienced in managing documentation-heavy operational environments, this role is a strong fit.
What You’ll Own
Administrative Systems & Process Management
- Own administrative systems across multiple operational functions
- Build and improve structured, repeatable workflows
- Identify administrative gaps, bottlenecks, and inefficiencies
- Implement processes that improve:
- Accuracy
- Organization
- Visibility
- Scalability
- Establish and maintain clear documentation standards
- Ensure critical administrative tasks and records remain organized and current
Client Administration & CRM Management
- Manage client onboarding documentation
- Ensure accurate handoffs from sales to operations
- Maintain organized client records and communication history within the CRM
- Verify that required client documentation is:
- Complete
- Accurate
- Current
- Properly stored
- Improve client documentation and record-keeping processes
Compliance & Regulatory Documentation
- Maintain compliance and regulatory documentation
- Track renewal dates and documentation requirements
- Proactively follow up on upcoming expirations or missing records
- Keep compliance files organized and audit-ready
- Maintain structured systems that support regulatory accountability
- Reduce compliance risk through accurate documentation and follow-through
Accounting & Invoicing Administration
- Manage administrative workflows supporting invoicing and billing
- Maintain organized records for:
- Invoices
- Purchase orders
- Payment tracking
- Supporting financial documentation
- Ensure billing documentation is complete and accurate
- Support accounting teams through reliable administrative processes
- Maintain clear visibility into documentation and processing status
Shipping & Freight Documentation
- Maintain administrative records related to shipping and freight operations
- Organize and track:
- Bills of lading
- Shipment logs
- Carrier records
- Supporting freight documentation
- Ensure shipping records remain accurate and accessible
- Maintain consistent documentation standards across logistics workflows
Vendor Records & Documentation
- Maintain records for downstream vendors and service partners
- Track:
- Vendor contracts
- Compliance documents
- Insurance records
- Supporting documentation
- Monitor missing or expiring documentation
- Keep vendor files organized and audit-ready
HR Administrative Support
- Maintain organized employee records and HR documentation
- Support administrative workflows for:
- Employee onboarding
- Offboarding
- PTO
- Benefits records
- Ensure employee documentation remains accurate and accessible
- Maintain structured HR administrative systems and records
What Makes You a Strong Fit
You:
- Think in systems and processes , not just individual tasks
- Naturally create structure in complex operational environments
- Are comfortable owning multiple administrative func