IT Systems Engineer (EUC)

Location:
Remote Position Pay Range:
$67,953.60 - $133,390.40 Position Summary

The IT Systems Engineer (EUC) is responsible for the administration, support, and optimization of enterprise end-user computing, digital workspace, identity management, and Windows server technologies. As a Tier 2/Tier 3 escalation resource, this role ensures the security, reliability, and performance of Windows endpoints, virtual desktop infrastructure, identity platforms, and enterprise applications across a large, multi-site healthcare environment. Working closely with cross-functional IT teams, the Systems Engineer delivers scalable, secure solutions while supporting more than 5,000 users and endpoints.

Key Performance Areas

KPA 1 – Endpoint Engineering and Support

- Provide Tier 2/Tier 3 support for Windows 10 and Windows 11 endpoint technologies.

- Administer and support endpoint operating systems, configurations, policies, and application deployments.

- Support endpoint lifecycle activities including deployment, upgrades, patching, and retirement.

- Troubleshoot complex workstation, application, authentication, and performance issues.

- Administer and support Group Policy Objects (GPOs), endpoint security controls, and configuration standards.

- Support Microsoft 365 applications and services related to endpoint computing.

- Collaborate with Service Desk teams to resolve escalated incidents and service requests.

- Develop and maintain technical documentation, knowledge articles, and operational procedures.

KPA 2 – Virtual Desktop Infrastructure and Application Delivery

- Serve as the Subject Matter Expert (SME) for Azure Virtual Desktop (AVD), Citrix Virtual Apps and Desktops, and virtual application delivery technologies.

- Administer and support Azure Virtual Desktop (AVD) environments.

- Administer and support Citrix Virtual Apps and Desktops environments.

- Provide technical leadership and expert guidance for the design, implementation, troubleshooting, and optimization of virtual desktop and application delivery solutions.

- Monitor and optimize virtual desktop performance, availability, and user experience.

- Manage application publishing, desktop delivery, profile management, and user access.

- Support FSLogix profile containers and Microsoft 365 integration within virtual environments.

- Perform routine maintenance, upgrades, patching, and platform health assessments.

- Participate in capacity planning, performance tuning, and scalability initiatives.

- Develop and maintain technical standards, documentation, and best practices for virtual desktop infrastructure.

- Collaborate with infrastructure, networking, security, and application teams to ensure the stability, security, and availability of the virtual workspace environment.

- Provide Tier 3/escalation support and technical mentoring for complex virtual desktop and application delivery issues.

- Support end-user access and application delivery across virtual workspace platforms.

KPA 3 – Identity and Access Management

- Administer and support Okta Identity Management platform.

- Administer and support Microsoft Entra ID and Active Directory environments.

- Support Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access policies.

- Troubleshoot authentication, access, and identity synchronization issues.

- Assist with user provisioning, deprovisioning, and access governance processes.

- Administer Active Directory users, groups, organizational units, and Group Policy.

- Partner with Security teams to support compliance and security initiatives.

KPA 4 – Clinical Workspace Technologies

- Administer and support Imprivata authentication and clinical workflow solutions.

- Administer and support IGEL endpoint and thin-client platforms.

- Support shared workstation and clinical workstation environments.

- Troubleshoot end-user access issues involving virtual desktops, authentication workflows, and endpoint devices.

- Co