IT Specialist - End User

The End User Support role is responsible for providing technical assistance to employees, resolving software and system-related issues, managing user access, and supporting key business applications such as Google Workspace. The role ensures employees have the tools and access they need to work efficiently, securely, and with minimal disruption.

TASKS:
- Provide first-level technical support to end users through the company’s ticketing and support channels.
- Troubleshoot software, applications, network, connectivity, and system-related issues.
- Provide administration and user support for Google Workspace, including user accounts, access, groups, and related services.
- Manage and support ClickUp as the company’s CRM/ticketing platform, including user access, ticket management, workflows, and basic configuration.
- Assist users with account access, password resets, application access, and other IT-related requests.
- Support user onboarding, offboarding, and lifecycle activities, including account provisioning and deactivation.
- Install, configure, update, and troubleshoot approved applications and software.
- Monitor and follow up on reported incidents to ensure timely resolution and proper documentation.
- Maintain accurate records of IT assets, user accounts, software, and support activities.
- Create and maintain troubleshooting guides, knowledge-base articles, and support documentation.
- Coordinate with other departments and external vendors when technical assistance is required.
- Identify recurring issues and recommend improvements to IT processes, tools, and user experience.
- Assist with IT projects, system implementations, testing, and technology rollouts as needed.