IT service Manager

Vacancy: T‑Shaped Service Manager – MSIG Europe SE

(Service Onboarding • Service Design • ITSM Leadership)
About the Role

MSIG Europe SE is looking for a T‑shaped Service Manager who thrives on improving, designing, and onboarding IT services in an international and regulated environment. You combine deep expertise in Incident, Major Incident, Change-, and Problem Management with broad capabilities in service design, service onboarding, and cross‑process collaboration.
Key Responsibilities

- Lead service onboarding and ensure full operational readiness.

- Design new or improved IT services (service design).

- Drive Incident, Major Incident, and Problem Management.

- Act as backup for other process managers (Change, Release, Knowledge, etc.).

- Manage vendor and stakeholder relationships.

- Continuously improve service quality and ITSM processes.

What You Bring

- 5+ years of experience in Incident, Major Incident, and Problem Management.

- Proven experience in service onboarding and service design.

- Strong knowledge of ITIL v4.

- Experience with ITSM tools (Freshservice, ServiceNow, Jira).

- Strong communication, analytical, and leadership skills.

What We Offer

- A role with significant impact on IT service quality.

- An international environment within a leading insurance organization.

- Professional and motivated colleagues.

- Room for growth, innovation, and continuous improvement.

Originally posted on Himalayas