IT O&L System Lead | Pharma (100% remote from Spain or Portugal)

We are looking for an IT O&L System Lead to ensure the operational excellence, stability, and compliance of a group of systems and applications within a global IT environment.

In this role, you will oversee day-to-day system operations, ensuring compliance with IT standards and coordinating activities across business and IT teams. You will combine IT Service Management practices with a solid technical understanding of infrastructure, cloud, databases, networking, and data platforms, while supporting system transitions, enhancements, and lifecycle management.
TASKS & RESPONSIBILITIES 🚀:

-
Monitor SLAs, access and identity controls, audit trails, and other operational requirements.

-
Ensure operational compliance and maintain the required system documentation.

-
Coordinate backup, recovery, disaster recovery testing, and infrastructure patching activities.

-
Manage incidents, problems, and changes throughout the system lifecycle.

-
Implement small software enhancements and configuration changes.

-
Coordinate software management and system-related activities across IT and business teams.

-
Collect, assess, and process demands from business users.

-
Work with Infrastructure teams on system remediation, migration, replacement, and decommissioning.

-
Coordinate system archiving and retirement activities.

-
Support the onboarding of systems from functional areas into the EOC.

-
Oversee knowledge transfer, shadowing, and reverse-shadowing during system transitions.

-
Communicate transition progress and results to the EOC reporting team.

-
Contribute to continuous improvement and operational excellence across assigned systems.

SKILLS 🤹:

-
2+ years of experience as a System Lead or in a similar IT operations/support role.

-
Solid understanding of IT infrastructure, including databases, servers, cloud platforms, and networking.

-
Knowledge of IT Service Management and ITIL principles; ITIL v3/v4 Fundamentals certification.

-
Working knowledge of AWS services such as Glue, PySpark, Lambda, S3, SNS, Step Functions, and Airflow.

-
Knowledge of data transformation and modelling using Snowflake and dbt.

- Advanced Python and SQL skills.

-
Knowledge of Infrastructure as Code, particularly AWS CDK or CloudFormation.

-
Understanding of CI/CD tools such as Jenkins, AWS CodePipeline, and AWS CodeBuild.

-
Familiarity with data integration tools such as SnapLogic.

-
Experience with Incident, Problem, and Change Management.

-
Strong organizational, communication, and stakeholder management skills.

-
Customer-oriented approach and ability to work effectively within international teams.

-
Excellent English, both written and spoken.

NICE TO HAVE Service Requirements

-
Previous experience supporting systems in a regulated environment.

-
Broader IT technical support experience covering hardware, software, networking, and databases.

-
Experience coordinating system migrations, transitions, or decommissioning activities.

-
Familiarity with multicultural and globally distributed organizations.

-
Additional languages such as German, Japanese, Mandarin, or Spanish.

- ITIL certification beyond Fundamentals.

SCHEDULE 🕘:

- 08h-17h from Monday to Friday (flexible)

- 100% remoto

CONDITIONS 🌱:

- Salary package based on your profile.

-
Ticket restaurant included in-office hours.

-
Flexible compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check.

- Discounts in gym network.

- Training catalogue.

Our goal is that you are well in every way!

Originally posted on Himalayas