IT Helpdesk Agent

Salary: R29 000 per month

Remote Recruitment is hiring an IT Helpdesk Agent to support a UK employer's staff from South Africa. You will be the first person people reach when something stops working, and the reason they get back to work quickly.

Good first-line support is half diagnosis and half reassurance. This role suits someone who can do both without making anyone feel foolish for asking.
Key Responsibilities

- Respond to first-line support requests by phone, email and chat.

- Diagnose and resolve common hardware, software and account issues.

- Log and track tickets through to resolution.

- Escalate complex problems with clear, complete notes.

- Guide users through fixes in plain language.

- Maintain documentation so recurring issues get faster to solve.

What You Will Need

- Experience in IT support or a helpdesk role.

- Familiarity with Windows, Microsoft 365 and common ticketing tools.

- Clear spoken and written English.

- Patience and genuine problem-solving instincts.

- A reliable laptop and stable connection.

Working Hours

- Full-time position.

- Fully remote, based in South Africa.

- 09:00–17:00 UK time (11:00–19:00 SAST).

About Us

At Remote Recruitment , we specialise in helping skilled South African professionals connect with leading UK businesses. Our streamlined recruitment process matches exceptional talent with organisations that value expertise, initiative and long-term career growth.

Join a team that appreciates your talent – Remote Recruitment , where your success is our mission.
Requirements

- Reliable laptop or desktop computer.

- Stable, high-speed fibre connection.

- Backup power for load shedding.

- Quiet, professional home office.

Benefits

- Fully remote role with a UK-based employer.

- Salary paid in ZAR.

- UK business hours, so your evenings stay your own.

- Long-term, stable position with structured onboarding.

- A supportive team that values reliable work.

Originally posted on Himalayas