IT Applications Specialist

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Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.

With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.

At GCG , we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.

Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.
JOB PURPOSE

The IT Applications Specialist is responsible for supporting the delivery, optimization, and governance of enterprise applications across the Group, with a primary focus on the successful implementation and adoption of SAP S/4HANA under Project Atlas in the role of ITBP (IT Business Partner) for RTR (Record to Report) workstream.

This role acts as a techno-functional bridge between business and IT, ensuring that business requirements are effectively translated into scalable, standardized, and high-quality solutions. The position works closely with BPOs, other ITBPs, business stakeholders, and system integrators to ensure that SAP and other enterprise applications are aligned with the Group’s To-Be processes, properly integrated, and successfully deployed across multiple countries.

The role plays a critical part in strengthening execution discipline, ensuring solution quality, supporting business readiness, and enabling long-term sustainability of SAP and the broader applications landscape.

Duties & Responsibilities include, but are not limited to:
Project & Implementation Support

- Support and actively drive the execution of IT application initiatives across the Group, with priority focus on SAP S/4HANA (Project Atlas).

- Participate in all phases of SAP implementation including design, build, testing (UAT), deployment, hypercare, and stabilization.

- Track project progress, risks, dependencies, and timelines, ensuring proper follow-up and escalation when required.

- Coordinate across business teams, IT, and system integrators to ensure alignment and timely delivery of project milestones.

- Support cutover planning and execution activities, ensuring system readiness for go-live across countries.

- Prepare and consolidate project status updates and reports for IT leadership.

Application Analysis & Solution Support

- Perform techno-functional analysis of business requirements, ensuring strong alignment with SAP S/4HANA capabilities and Group To-Be processes.

- Translate business needs into clear functional and technical specifications across SAP and non-SAP applications.

- Collaborate in solution design discussions, ensuring adherence to SAP best practices and minimizing unnecessary customization.

- Validate proposed solutions from system integrators, ensuring quality, scalability, and alignment with architecture standards.

- Support preparation of functional and technical documentation required for implementation.

- Ensure solutions meet business needs while maintaining system integrity and standardization.

Interfaces & Integrations Support

- Analyze and support integration requirements between SAP and other enterprise systems (POS, payroll, finance tools, etc.).

- Ensure proper understanding of data flows, dependencies, and end-to-end process integration across systems.

- Collaborate with technical teams to review and