Intake Specialist

Job Title: Intake Specialist

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are looking for a compassionate, organised, and highly professional Intake Coordinator to join a growing Applied Behavior Analysis (ABA) provider serving families in the United States.

As the first point of contact for parents seeking autism-related services for their children , you will play an important role in creating a positive and supportive experience for families from their very first interaction.

Many families may be contacting the organisation during a stressful or vulnerable time. The successful candidate must therefore be patient, empathetic, emotionally mature, and confident communicating with parents in a professional and reassuring manner .
Requirements

- Respond promptly and professionally to new enquiries from prospective families.

- Speak with parents who are seeking ABA services for their children.

- Provide a compassionate, patient, and reassuring first point of contact.

- Gather and accurately record all relevant intake and family information.

- Explain the intake process clearly and professionally.

- Follow up consistently with prospective families.

- Maintain regular communication throughout the intake process.

- Identify suitable enquiries and help move them through the appropriate intake stages.

- Maintain accurate and up-to-date records in the relevant systems.

- Ensure information is captured accurately and handled professionally.

- Balance responsiveness and efficiency with sensitivity to each family's individual circumstances.

- Communicate professionally with internal teams regarding prospective families and intake status.

- Ensure prospective families receive timely updates and clear next steps.

- Previous experience in customer service, client care, intake coordination, or another customer-facing role .

- Excellent verbal and written communication skills in English .

- Clear, professional and easily understandable speaking style.

- Comfortable communicating with American clients and families .

- Compassionate, patient, and emotionally mature approach.

- Ability to handle sensitive or emotional conversations with care and professionalism.

- Strong organisational skills and attention to detail.

- Reliable and consistent with follow-ups.

- Ability to build trust and rapport without making families feel rushed or pressured.

- Comfortable working independently in a remote environment.

- Ability to manage multiple enquiries while maintaining a high standard of service.

Preferred Experience

Experience in one or more of the following would be advantageous:

- Healthcare administration

- Patient coordination

- Medical intake

- Behavioural health intake

- ABA or autism services

- Social work or community services

- Customer service or client care

- Lead management

- Healthcare-related customer or client coordination

Benefits

- Comfortable working U.S. hours

- Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

Originally posted on Himalayas